I am a dedicated customer service professional with a proven track record of providing excellent support to a diverse clientele. With strong problem-solving abilities and effective communication skills, I have achieved a 95% customer satisfaction rate. I am skilled in resolving technical issues, billing inquiries, and product-related problems. Additionally, I have experience contributing to knowledge base articles and leading calibration sessions.
In my role as Tier 2 escalation support at BUMBBLE | Taskus India, I have demonstrated my strong problem-solving skills, excellent communication abilities, and thorough knowledge of the company's products or services. As a Quality Analyst at International DoorDash | Taskus India, I conducted comprehensive quality evaluations of customer interactions, ensuring adherence to company standards. I collaborated with operations teams to develop and refine quality monitoring forms and evaluation criteria. I also analyzed data and trends to identify performance gaps and opportunities for process enhancement.
During my time as a Customer Support representative at International DoorDash | Taskus India, I assisted customers via phone, email, and chat, resolving an average of 50 inquiries per day. I achieved a 95% customer satisfaction rate by actively listening to concerns and providing tailored solutions. I also collaborated with cross-functional teams to resolve complex issues and ensure timely resolution.
