Rayyan SajidRS
Open to opportunities

Rayyan Sajid

@rayyansajid

Dedicated and results-driven customer service professional.

India

I am a dedicated customer service professional with a proven track record of providing excellent support to a diverse clientele. With strong problem-solving abilities and effective communication skills, I have achieved a 95% customer satisfaction rate. I am skilled in resolving technical issues, billing inquiries, and product-related problems. Additionally, I have experience contributing to knowledge base articles and leading calibration sessions.

In my role as Tier 2 escalation support at BUMBBLE | Taskus India, I have demonstrated my strong problem-solving skills, excellent communication abilities, and thorough knowledge of the company's products or services. As a Quality Analyst at International DoorDash | Taskus India, I conducted comprehensive quality evaluations of customer interactions, ensuring adherence to company standards. I collaborated with operations teams to develop and refine quality monitoring forms and evaluation criteria. I also analyzed data and trends to identify performance gaps and opportunities for process enhancement.

During my time as a Customer Support representative at International DoorDash | Taskus India, I assisted customers via phone, email, and chat, resolving an average of 50 inquiries per day. I achieved a 95% customer satisfaction rate by actively listening to concerns and providing tailored solutions. I also collaborated with cross-functional teams to resolve complex issues and ensure timely resolution.

Experience

Work history, roles, and key accomplishments

TASKUS logoTA

Customer Support

TASKUS

Feb 2019 - Jun 2021 (2 years 4 months)

Assisted customers via phone, email, and chat, resolved technical issues, billing inquiries, and product-related concerns, actively listened to customer concerns, collaborated with cross-functional teams, and contributed to the development of internal knowledge base articles.

Magnum logoMA

Customer Support

Magnum

Jan 2018 - Jan 2019 (1 year)

Responded to customer inquiries via chat, phone, and email, demonstrated empathy and patience, successfully resolved complex technical issues, used CRM software to track and manage customer interactions, assisted customers in a high-volume call center environment, and handled billing inquiries and disputes.

Education

Degrees, certifications, and relevant coursework

Rayyan hasn't added their education

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Tech stack

Software and tools used professionally

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