Open to opportunities

Lebani-Okuhle Sibanda

@lebani-okuhlesibanda

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Dedicated customer service professional with a focus on hospitality.

United Arab Emirates

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth in customer service and hospitality.

I am a dedicated and results-driven customer service and hospitality professional with a proven track record in managing high volumes of inquiries and resolving customer concerns efficiently. My experience includes working as a customer service representative for leading companies, where I consistently delivered outstanding service experiences and maintained high customer satisfaction.

Throughout my career, I have developed strong communication skills and a service-first mindset, allowing me to thrive in fast-paced environments. I am confident and adaptable, always aiming to exceed customer expectations and contribute positively to my team. My background in housekeeping further enhances my attention to detail and commitment to providing exceptional service.

Experience

Work history, roles, and key accomplishments

Housekeeping

Marriot

Jan 2025 - Present (11 months)

Maintained cleanliness and order in guest rooms and public areas in accordance with hotel standards. Replenished linens, towels, and amenities efficiently, ensuring a pleasant guest experience.

Housekeeping Attention To Detail Teamwork

Customer Service Representative

Teleperformance

Jan 2024 - Present (1 year 11 months)

Handled a high volume of customer inquiries via phone, consistently delivering exceptional service and positive experiences. Communicated clearly and empathetically to resolve technical, billing, and general issues while maintaining service level agreements (SLAs).

Zendesk CRM Systems Problem Solving Critical Thinking Communication Skills Customer Service Time Management Process Improvement Teamwork

Customer Service Representative

Foundever

Aug 2022 - Present (3 years 4 months)

Answered incoming calls and provided client support for American financial services, merchant services aggregators, and mobile payment systems. Delivered technical support by troubleshooting hardware and third-party device issues, collaborating with engineers to ensure resolution.

CRM Tools Zendesk Technical Support Financial Services Troubleshooting Customer Satisfaction Upselling Inventory Analysis Sales Reporting Confidentiality

Education

Degrees, certifications, and relevant coursework

Britts Imperial

Bachelor in Healthcare Operations, Healthcare Operations

2025 -

Currently pursuing a Bachelor's degree in Healthcare Operations at Britts Imperial, focusing on the intricacies of healthcare management. Developing expertise in operational strategies and healthcare systems.

Warsaw Management University

Bachelor Degree, Management

2022 - 2024

Studied at Warsaw Management University, focusing on a comprehensive curriculum to develop a strong academic foundation. Engaged in coursework and projects to enhance knowledge and skills relevant to the field.