Open to opportunities

Salma Ahmed

@salmaahmed1

Customer Service Specialist who resolves inquiries fast, maintains CRM records, and escalates complex cases effectively.

United Arab Emirates

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, maintain accurate CRM records, and handle complex cases with confidence—while working in a fast-paced team that values professionalism, clear communication, and continuous improvement.

I’m a Customer Service Specialist with years of experience handling high-volume customer inquiries across chat, phone, and email. I focus on resolving issues quickly, providing accurate information, and keeping detailed records in CRM systems so nothing gets lost.

In my recent roles in Dubai, I’ve supported smooth day-to-day operations while delivering professional, fast-paced service. I also escalated complex cases, managed administrative documentation and schedules, and supported account-management activities alongside internal teams.

Earlier in my career, I strengthened my foundation through customer service positions that required lead generation, complaint handling, billing and technical support, and booking appointments. I’ve also worked as a Social Media Evaluator, reviewing advertising content for compliance with regional ethical standards, cultural expectations, and local regulations—an approach that shaped how I communicate and make decisions under clear guidelines.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

The Luxury Closet

Jan 2024 - Mar 2026 (2 years 2 months)

Provided day-to-day customer service across chat, phone, and email, resolving issues quickly and accurately. Escalated complex cases and maintained customer records in CRM systems.

Customer Support Customer Escalation Phone Support Email Support Live Chat Support Customer Information Accuracy

Administrative Assistant

The Luxury Closet

Nov 2022 - Nov 2023 (1 year)

Delivered daily administrative support including schedule and records management. Coordinated with internal teams, supported account management activities, and handled face-to-face customer interactions to keep office operations running smoothly.

Administrative Support Scheduling Records Management Customer Service Documentation Office Operations Account Support

Customer Service Representative

Dubizzle

Aug 2020 - Oct 2022 (2 years 2 months)

Handled customer inquiries via phone, email, and chat, recommending products and services aligned to customer needs. Followed up with potential and lost customers to generate leads and managed complaints while handling billing and technical issues.

Customer Support Lead Generation Phone Support Email Support Live Chat Support Recommendations Complaint Handling Billing Support Technical Troubleshooting

Customer Service Representative

Dubai Health Authority

May 2020 - Aug 2020 (3 months)

Answered high volumes of incoming calls and assisted customers with booking appointments. Provided accurate information and supported requests in a timely manner.

Appointments Customer Support Phone Support Service Coordination

Social Media Evaluator

Appen

Apr 2018 - Apr 2020 (2 years)

Evaluated advertising content to ensure compliance with regional ethical standards, cultural expectations, and local regulations.

Content Moderation & Compliance Ethics Cultural Sensitivity Quality Assurance

Customer Service Representative

Sutherland

Oct 2016 - Nov 2019 (3 years 1 month)

Handled customer communication across email, chat, and phone while following company procedures and policies. Generated sales leads, minimized refund requests through alternatives, and built sustainable customer relationships.

Customer Support Email Support Live Chat Support Phone Support Sales Lead Generation Refund Reduction

Customer Service Trainee

Maersk Group

Jun 2016 - Sep 2016 (3 months)

Communicated with customers via phone and face-to-face interactions while learning cargo and shipment processes. Assisted customers with tracking shipments and provided solutions for deviations from the transport plan.

Shipment Tracking Cargo Operations Problem Solving Customer Support