Saksham Tiwari
@sakshamtiwari1
Goal-oriented professional skilled in customer service and sales.
What I'm looking for
I am a dedicated professional with hands-on experience in customer service and sales, known for my goal-oriented approach and ability to build rapport with clients. My expertise lies in clear communication, conflict de-escalation, and maintaining stakeholder satisfaction. I hold certifications in HubSpot Inbound Sales and the PepsiCo Sales Certificate, which have equipped me with skills in lead qualification, consultative selling, and adapting my communication style to meet diverse stakeholder needs.
Throughout my career, I have successfully optimized sales processes and marketing integration strategies. As a Student Digital Marketing Consultant at Centennial College, I developed targeted campaigns that drove customer acquisition and significantly improved checkout rates. My role as a Project Management Coordinator allowed me to pitch innovative solutions to industry stakeholders, demonstrating my ability to identify market gaps and craft compelling narratives that resonate with clients.
With a strong foundation in both technical and soft skills, I am committed to driving results and fostering positive relationships in every professional endeavor. I thrive in dynamic environments where I can leverage my resilience, adaptability, and initiative to contribute to team success and achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Security Guard
Wincon Security
Oct 2023 - Present (1 year 9 months)
Engaged with 50+ daily guests, identifying needs and providing solutions that enhanced customer experience. Monitored high-end retail and eateries, proactively engaged with high-value clients to address needs and ensure seamless service, maintaining 100% stakeholder satisfaction through attention to detail.
Student Digital Marketing Consultant
Centennial College
Jan 2024 - Apr 2024 (3 months)
Optimized Google Store campaigns by building and tracking a sales funnel that targeted 18,044 new users and drove customer acquisition. Analyzed 96% cart abandonment rate and pitched email reminder solution that secured 1,034 checkouts for Google merchandise store.
Student Project Management Coordinator
Centennial College
Oct 2023 - Dec 2023 (2 months)
Pitched innovative AI virtual try-on kiosk concept to M.A.C stakeholders, forecasting a 40% increase in product sales based on identified market gaps and industry trends. Designed personalized AI face mapping solution to address high return rates, demonstrating ability to identify customer pain points.
Education
Degrees, certifications, and relevant coursework
Centennial College
Postgraduate Certificate, Business Analytics and Insights
Grade: 4.1
Pursued a Postgraduate Certificate in Business Analytics and Insights with a focus on the Canadian context. Achieved a GPA of 4.1, demonstrating strong analytical skills and understanding of business intelligence.
Fergusson College
Bachelor of Science, Computer Science
Grade: 9.56/10
Completed a Bachelor of Science in Computer Science, achieving a CGPA of 9.56/10. Gained foundational knowledge in computer science principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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