Fabiola Juárez Toquero

I’m a customer-focused professional who turns onboarding and implementation into long-term confidence. I enjoy being the first point of contact, answering questions clearly, resolving concerns quickly, and guiding clients step by step.

In customer success, I’ve supported clients with empathetic, solutions-oriented guidance—helping teams activate complex marketing campaigns and reach launch milestones fast. I’ve owned onboarding workflow, maintained customer touchpoint records in Salesforce, and coordinated across teams in remote environments to keep support proactive and aligned.

In retention and customer advocacy, I led a “Voice of the Customer” motion, resolving thousands of concerns while strengthening trust and sentiment. I converted feedback into actionable improvements, improving promoter rates by 30% and achieving a Net Promoter Score of 96 through a better customer journey and proactive issue handling.

On the marketing side, I’ve grown audience engagement and built community through consistent content strategy and employee advocacy. I’ve also driven event awareness and participation, and I led volunteering and social club initiatives by partnering with local charities and increasing employee/community participation.