Open to opportunities

Sagar Agrawal

@sagaragrawal

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Customer service associate with strong analytical and interpersonal skills.

India

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated Customer Service Associate at Amazon, where I leverage my analytical and logical thinking to provide exceptional support to customers. My role involves navigating various tools to address customer inquiries, from order questions to payment issues, ensuring a seamless experience across phone, chat, and email. I take pride in resolving issues efficiently, often exceeding customer expectations and fostering a positive relationship with the brand.

Previously, I worked as a Lead Generation Executive at Genesys Media, where I honed my research skills to generate technology-related leads and achieve performance goals. My experience as a Research Analyst at Salezcraft further developed my ability to define target markets and discover key contacts for clients. I am passionate about using my skills to contribute to a dynamic team and drive success.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Service Associate

Current

Amazon

Apr 2024 - Present (1 year 3 months)

As a Virtual Customer Service Associate, I utilize various tools to navigate, research, and resolve customer inquiries via phone, chat, or email, covering order, product, payment, and website guidance. I also educate customers on account security and resolve unauthorized activity to prevent hacking and scams.

Customer Service Interpersonal Skills Analytical Thinking Problem Solving Communication Customer Support Tools Troubleshooting Customer Education

Lead Generation Executive

Demand Genesys Media Private Limited

Dec 2022 - Dec 2023 (1 year)

Achieved daily, weekly, and monthly performance goals by conducting primary and secondary research in specific industries. Focused on generating technology-related leads and ensuring contact delivery.

Lead Generation Market Research Data Analysis Sales Business Development Communication CRM Software Prospecting B2B Sales

Research Analyst

Salezcraft

Apr 2021 - Jun 2022 (1 year 2 months)

Responsible for lead generation based on client demands and defining the target market for clients' products or services. Identified Right Party Contacts within target companies.

Research Analysis Lead Generation Market Research Data Management Client Relations Business Intelligence Sales Support Data Mining

Education

Degrees, certifications, and relevant coursework

Vishwakarma Creative I

Bachelor in Fine Arts, Fine Arts

2007 - 2010

Completed a Bachelor of Fine Arts degree, focusing on creative and artistic disciplines. Gained foundational knowledge and practical skills in various art forms.