Sheeba BijapureSB
Open to opportunities

Sheeba Bijapure

@sheebabijapure

Dynamic customer service professional with proven expertise at Amazon.

India
Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service.

I am a seasoned Customer Service Associate with over 2 years of experience in providing exceptional customer support. My journey began at Amazon, where I honed my skills in resolving customer inquiries effectively and maintaining high levels of customer satisfaction. I pride myself on my ability to communicate clearly and empathetically, ensuring that every customer feels valued and understood.

Throughout my career, I have demonstrated a strong commitment to team success and customer satisfaction. I have managed high volumes of inbound calls, processed orders with precision, and resolved customer complaints with a focus on empathy and efficiency. My experience also includes working as a Lead Generator at India Mart, where I successfully engaged potential customers and contributed to sales growth. I am now seeking a challenging role that allows me to leverage my expertise in customer service to drive positive outcomes for both customers and the organization.

Experience

Work history, roles, and key accomplishments

AM

Customer Service Associate

Amazon

Jun 2023 - Apr 2025 (1 year 10 months)

Handled high volumes of inbound calls in a professional and courteous manner, providing detailed information about products and services. Managed and resolved customer complaints with empathy, aiming to ensure full satisfaction.

FS

Data Entry Intern

FinCare Services

Dec 2022 - Feb 2023 (2 months)

Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output. Entered large volumes of numerical and alpha-numeric data into appropriate databases quickly and accurately.

Education

Degrees, certifications, and relevant coursework

SU

Solapur University

Bachelor of Computer Applications, Computer Applications Development

Studied Computer Applications Development at Solapur University from July 2014. Gained foundational knowledge in computer applications.

Tech stack

Software and tools used professionally

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