Sheeba Bijapure
@sheebabijapure
Dynamic customer service professional with proven expertise at Amazon.
What I'm looking for
I am a seasoned Customer Service Associate with over 2 years of experience in providing exceptional customer support. My journey began at Amazon, where I honed my skills in resolving customer inquiries effectively and maintaining high levels of customer satisfaction. I pride myself on my ability to communicate clearly and empathetically, ensuring that every customer feels valued and understood.
Throughout my career, I have demonstrated a strong commitment to team success and customer satisfaction. I have managed high volumes of inbound calls, processed orders with precision, and resolved customer complaints with a focus on empathy and efficiency. My experience also includes working as a Lead Generator at India Mart, where I successfully engaged potential customers and contributed to sales growth. I am now seeking a challenging role that allows me to leverage my expertise in customer service to drive positive outcomes for both customers and the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Jun 2023 - Apr 2025 (1 year 10 months)
Handled high volumes of inbound calls in a professional and courteous manner, providing detailed information about products and services. Managed and resolved customer complaints with empathy, aiming to ensure full satisfaction.
Lead Generator
India Mart
Feb 2023 - Jun 2023 (4 months)
Contacted potential or existing customers to inform them about products or services using scripts. Asked questions to understand customer requirements and close sales.
Data Entry Intern
FinCare Services
Dec 2022 - Feb 2023 (2 months)
Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output. Entered large volumes of numerical and alpha-numeric data into appropriate databases quickly and accurately.
Auditor
Arsh Management Partner
Sep 2021 - Dec 2022 (1 year 3 months)
Monitored and measured quality of inbound and outbound calls. Reported daily, weekly, and monthly quality scores to stakeholders upon request.
Education
Degrees, certifications, and relevant coursework
Solapur University
Bachelor of Computer Applications, Computer Applications Development
Studied Computer Applications Development at Solapur University from July 2014. Gained foundational knowledge in computer applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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