@nausheenayesha
Customer Service Associate at Amazon who supported retail and account inquiries and maintained 96%+ CSAT.
IndiaAt Amazon, I supported customers with retail, order, account, billing, and refund inquiries across voice and chat. I maintained 96%+ CSAT and achieved a 98% quality score.
At HealthifyMe, I assisted Indian and international customers with sales and support, and at Genpact I provided international chat support for the GoDaddy process. I’ve also supported Spanish and Italian customer service processes at Amazon.
Work history, roles, and key accomplishments
Assisted customers with order, account, and retail-related inquiries. Maintained high customer satisfaction while meeting quality and productivity targets.
HealthifyMe
Nov 2021 - Jun 2022 (7 months)
Assisted Indian and international customers with sales and customer support.
Provided international chat support and resolved customer inquiries effectively.
Degrees, certifications, and relevant coursework
Master of Science, Nutrition and Dietetics
2018 - 2020
Grade: 70%
Completed Master of Science in Nutrition and Dietetics with 70%.
Bachelor of Science, Applied Nutrition
2014 - 2017
Grade: I division
Completed Bachelor of Science in Applied Nutrition with I division.
Intermediate, BiPC
2012 - 2014
Grade: B grade
Completed Intermediate in BiPC with B grade.
SSC, General
Grade: 7.0 grade points
Completed SSC with 7.0 grade points.
Software and tools used professionally
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