Open to opportunities

Deepa Ojha

@deepaojha

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Recent BCOM graduate eager to start a career in marketing.

India

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What I'm looking for

I am looking for a role that allows me to grow in a supportive environment, where I can utilize my skills in customer service and marketing.

As a recent graduate with a Bachelor in Commerce, I am eager to launch my career in marketing and customer service. My academic background has equipped me with a solid foundation in accounting and business principles, which I am excited to apply in a professional setting.

During my time at Amazon as a Virtual Customer Service Associate, I honed my skills in customer handling and technical problem-solving. I successfully processed orders, resolved customer inquiries, and managed account adjustments, ensuring a high level of customer satisfaction. I am looking forward to combining my theoretical knowledge with hands-on experience to contribute effectively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Investigation specialist

Current

Amazon

Jan 2025 - Present (5 months)

Investigated suspicious buyer activity and behavior that could pose a risk to Amazon, our customer s, or merchants.

Virtual Customer Service Associate

Amazon

Jul 2024 - Nov 2024 (4 months)

Processed orders, prepared correspondences, and fulfilled customer inquiries to ensure customer satisfaction. Resolved technical tasks relating to Amazon’s website and Prime services, and processed customer refunds, shipments, and account adjustments.

Customer Service Order Processing

Education

Degrees, certifications, and relevant coursework

G.H.S Government College

Bachelor in Commerce, Accounting

Graduated with a Bachelor in Commerce (BCOM) degree in accounting in 2021. This education provided expertise in customer handling and marketing, preparing for a career combining theoretical knowledge with hands-on experience.