Open to opportunities

Shyam Babu Kothapalli

@shyambabukothapalli

Message

Motivated professional with experience in customer service and technical troubleshooting.

India

Message

What I'm looking for

I am seeking a dynamic work environment where I can leverage my analytical skills and passion for technology.

I am a motivated and detail-oriented professional with a strong background in customer service, digital platforms, content moderation, and technical troubleshooting. My experience as a Virtual Customer Service Associate at Amazon has equipped me with the skills to resolve customer account issues effectively while maintaining high service standards. I thrive in fast-paced environments and am committed to delivering consistent performance.

In addition to my customer service experience, I have developed technical skills through projects such as building an Inventory Management System for Kesoram Cement Industries using AWS S3. This project not only enhanced my analytical skills but also allowed me to contribute to efficient data handling and storage solutions. I hold an MBA in Finance and a B.Com in Computers, which further complements my technical and analytical capabilities.

Experience

Work history, roles, and key accomplishments

Virtual Customer Service Associate

Amazon Development Centre (India) Pvt Ltd

Jul 2020 - Jan 2021 (6 months)

Resolved customer account issues using cloud-based tools while maintaining service standards. Addressed sensitive queries regarding content, policy, and user privacy. Consistently performed in a high-volume, fast-paced remote environment.

Technical Troubleshooting Internet App Research

Education

Degrees, certifications, and relevant coursework

St. Vincent De Paul, AKNU

MBA, Finance

Completed a Master of Business Administration degree with a focus on Finance. The curriculum covered advanced financial concepts, analysis, and management.

St. Vincent De Paul, AKNU

B.Com, Computers

Completed a Bachelor of Commerce degree with a focus on Computers. The program included coursework in both commerce principles and computer applications.