Open to opportunities

Rushi Dhore

@rushidhore

Message

I resolve customer issues, generate qualified leads, and maintain CRM pipelines that support business growth.

India

Message

What I'm looking for

I'm looking to contribute my customer support and lead generation experience to an organization’s growth by delivering excellent customer experiences, building client relationships, and driving business results.

I'm currently supporting Amazon customers across chat, email, and phone, resolving order, return, refund, and account issues while meeting quality and productivity targets.

I've generated qualified leads at 411 Locals and Ziff Davis Performance Marketing through cold calling, email campaigns, LinkedIn outreach, market research, and timely CRM follow-ups. I’ve coordinated appointments and transferred qualified opportunities to sales teams.

I also bring research and data analysis experience from CDA (Colead Research), where I prepared accurate reports and supported client projects. I’m focused on delivering excellent customer experiences and driving business results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Amazon

Sep 2024 - Present (1 year 11 months)

Provide customer support through chat, email, and phone channels. Resolve customer queries related to orders, returns, refunds, and account issues.

CRM Customer Support CRM Management Communication Skills Problem Solving Time Management

Lead Generation Specialist

411 Locals

Jul 2024 - Sep 2024 (2 months)

Generated qualified leads through outbound prospecting and cold calling. Conducted market research to identify potential business opportunities.

Market Research CRM Lead Generation Cold Calling Email Marketing CRM Management Data Research Communication Skills Time Management

Lead Generation Executive

Ziff Davis Performance Marketing

Aug 2023 - May 2024 (9 months)

Generated qualified leads through cold calling, email campaigns, and LinkedIn outreach. Researched and identified prospective customers based on target criteria.

CRM Lead Generation Cold Calling Email Marketing CRM Management Data Research Communication Skills Time Management