Daksh Saini
@dakshsaini
Customer-focused analyst with strong communication and problem-solving skills.
What I'm looking for
I am a motivated customer advisor and data-minded professional with hands-on experience in customer service and data analysis. I have delivered high customer satisfaction scores, streamlined response processes, and maintained accurate records to support continuous improvement.
I collaborate effectively in teams, lead volunteer initiatives, and bring a commitment to learning and adaptability. I seek roles where I can apply communication, analytical, and project-management skills to drive measurable improvements.
Experience
Work history, roles, and key accomplishments
Data Analyst
Cogent
Apr 2022 - Jul 2022 (3 months)
Collaborated with team members to streamline service processes and reduce average response time through data-driven analysis and process improvements.
Customer Service Representative
Cogent
Mar 2022 - Jun 2022 (3 months)
Managed customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 95% and collaborating to streamline service processes that reduced average response time by 90%. Maintained accurate interaction records to support continuous improvement.
Education
Degrees, certifications, and relevant coursework
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Commerce, Commerce
2020 - 2023
Completed a Bachelor of Commerce with coursework including Project Management, Organizational Behavior, and Marketing Principles.
Central Board of Secondary Education
Intermediate (Class 12), Commerce
2018 - 2019
Completed intermediate-level (Class 12) studies in Commerce under the Central Board of Secondary Education.
Central Board of Secondary Education
High School (GED), General Education
2016 - 2017
Completed high school-level studies (General Education Development Certificate) under the Central Board of Secondary Education.
Availability
Location
Authorized to work in
Job categories
Skills
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