Open to opportunities

Daksh Saini

@dakshsaini

Message

Customer-focused analyst with strong communication and problem-solving skills.

India

Message

What I'm looking for

I seek a role that leverages my customer service and data analysis skills in a collaborative, growth-oriented environment with opportunities for measurable impact.

I am a motivated customer advisor and data-minded professional with hands-on experience in customer service and data analysis. I have delivered high customer satisfaction scores, streamlined response processes, and maintained accurate records to support continuous improvement.

I collaborate effectively in teams, lead volunteer initiatives, and bring a commitment to learning and adaptability. I seek roles where I can apply communication, analytical, and project-management skills to drive measurable improvements.

Experience

Work history, roles, and key accomplishments

Data Analyst

Cogent

Apr 2022 - Jul 2022 (3 months)

Collaborated with team members to streamline service processes and reduce average response time through data-driven analysis and process improvements.

Data Analysis SQL Microsoft Office Reporting Process Improvement Team Collaboration CRM Software

Customer Service Representative

Cogent

Mar 2022 - Jun 2022 (3 months)

Managed customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 95% and collaborating to streamline service processes that reduced average response time by 90%. Maintained accurate interaction records to support continuous improvement.