Pranav Chaudhari - Customer Service Advisor - British Telecom Global Solutions Pvt Ltd | Himalayas
Pranav ChaudhariPC
Open to opportunities

Pranav Chaudhari

@pranavchaudhari

Highly driven customer service professional with expertise in market analytics.

India
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric approaches.

I am a highly driven customer service professional with a strong background in market analytics and a passion for improving organizational profitability. With over 6 years of experience in customer service roles, I have developed a keen ability to handle complex customer queries and provide effective solutions. My journey began at Teleperformance, where I honed my skills in managing customer concerns for major clients like AT&T and Western Digital.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. At Amazon, I served as a Virtual Customer Service Associate, where I managed a diverse range of issues for both business and retail customers. My role involved handling account inquiries, order cancellations, and refund requests, ensuring a seamless experience for all clients. I pride myself on my problem-solving abilities and my capacity to manage multiple tasks efficiently.

Most recently, I worked with British Telecom Global Solutions, assisting UK customers with their business account queries and service activation requests. My bilingual skills in English and Hindi have enabled me to connect with a broader audience, further enhancing my effectiveness in customer relations. I am eager to leverage my experience and skills in a full-time position that allows me to contribute to an organization's success.

Experience

Work history, roles, and key accomplishments

BL

Customer Service Advisor

British Telecom Global Solutions Pvt Ltd

Dec 2023 - Present (1 year 7 months)

Assisted UK business customers with account queries, new service activation requests, and engineer appointment scheduling within the Repairs/Faults team. Escalated issues related to service outages to ensure timely resolution. Provided comprehensive support for business account-related concerns.

AI

Customer Service Associate

Amazon Development Centre Pvt Limited India

Oct 2020 - Present (4 years 9 months)

Managed issues for business and retail customers within the Amazon Business Virtual Customer Service Relations Team, Northern America DEL18. Handled requests including pay by invoice credit limit increases, order cancellations, refunds, Prime Business upgrades, and A2Z claims for third-party orders. This was a blended process, primarily involving chats and emails, with some calls.

TL

Customer Service Executive

Teleperformance Contact Centre Private Limited

Apr 2015 - Present (10 years 3 months)

Handled complaints and queries for US customers of Western Digital Online Store, addressing issues such as drive backup, RMA requests, product queries, and warranty claims. Provided support for NAS devices, cloud storage accounts, return labels, and fulfillment center queries for bulk orders. Assisted AT&T Uverse Blue Voice B2C B2B (IB) customers with broadband billing concerns.

Education

Degrees, certifications, and relevant coursework

CN

CSKM PUBLIC SCHOOL CHATTARPUR SATBARI NIOS

12th High Secondary, Commerce

2011 - 2015

Completed high secondary education with a focus on Commerce. Gained foundational knowledge in business and economic principles.

Tech stack

Software and tools used professionally

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