Pranav Chaudhari
@pranavchaudhari
Highly driven customer service professional with expertise in market analytics.
What I'm looking for
I am a highly driven customer service professional with a strong background in market analytics and a passion for improving organizational profitability. With over 6 years of experience in customer service roles, I have developed a keen ability to handle complex customer queries and provide effective solutions. My journey began at Teleperformance, where I honed my skills in managing customer concerns for major clients like AT&T and Western Digital.
Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. At Amazon, I served as a Virtual Customer Service Associate, where I managed a diverse range of issues for both business and retail customers. My role involved handling account inquiries, order cancellations, and refund requests, ensuring a seamless experience for all clients. I pride myself on my problem-solving abilities and my capacity to manage multiple tasks efficiently.
Most recently, I worked with British Telecom Global Solutions, assisting UK customers with their business account queries and service activation requests. My bilingual skills in English and Hindi have enabled me to connect with a broader audience, further enhancing my effectiveness in customer relations. I am eager to leverage my experience and skills in a full-time position that allows me to contribute to an organization's success.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
British Telecom Global Solutions Pvt Ltd
Dec 2023 - Present (1 year 7 months)
Assisted UK business customers with account queries, new service activation requests, and engineer appointment scheduling within the Repairs/Faults team. Escalated issues related to service outages to ensure timely resolution. Provided comprehensive support for business account-related concerns.
Customer Service Associate
Amazon Development Centre Pvt Limited India
Oct 2020 - Present (4 years 9 months)
Managed issues for business and retail customers within the Amazon Business Virtual Customer Service Relations Team, Northern America DEL18. Handled requests including pay by invoice credit limit increases, order cancellations, refunds, Prime Business upgrades, and A2Z claims for third-party orders. This was a blended process, primarily involving chats and emails, with some calls.
Customer Service Executive
Teleperformance Contact Centre Private Limited
Apr 2015 - Present (10 years 3 months)
Handled complaints and queries for US customers of Western Digital Online Store, addressing issues such as drive backup, RMA requests, product queries, and warranty claims. Provided support for NAS devices, cloud storage accounts, return labels, and fulfillment center queries for bulk orders. Assisted AT&T Uverse Blue Voice B2C B2B (IB) customers with broadband billing concerns.
Education
Degrees, certifications, and relevant coursework
CSKM PUBLIC SCHOOL CHATTARPUR SATBARI NIOS
12th High Secondary, Commerce
2011 - 2015
Completed high secondary education with a focus on Commerce. Gained foundational knowledge in business and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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