Sadiya Ovaino Idris

Coordinated and executed over 10 upcycling and sustainability workshops, engaging 500+ participants. Successfully diverted over 1,000 kg of plastic waste from landfills through creative reuse initiatives.

Responded promptly to customer inquiries and complaints, delivering accurate information and
tailored solutions within company policies and resolving 90% of issues on first contact.
Liaised with shipping and logistics partners to streamline order fulfillment and resolve delivery issues,
improving on-time delivery rates by 25% and minimizing customer complaints related to shipping
delays.

Conducted thorough reviews of customer service representative (CSR) communications to ensure quality and compliance with company procedures. Developed comprehensive reports through presentations highlighting performance trends, areas of excellence, and improvement opportunities, facilitating data-driven decision-making for management.

Pioneered impactful campaigns and educational outreach initiatives, orchestrating and managing 10+ community workshops that engaged over 1500 students. Spearheaded and engaged in dynamic campaigns covering leadership, UN SDGs, mental awareness, climate action, and technology, reflecting the initiative's commitment to holistic education.

Interacted with customers across diverse communication platforms such as calls, emails, and chat, delivering outstanding service and promptly addressing their inquiries. Attained and maintained an impressive Quality Assurance (QA) score, actively enhancing customer satisfaction levels and achieving a Customer Satisfaction (CSAT) score of 95, thereby significantly contributing to the team's overall

Collaborated within the Paystack Reviews team for KYC Remediation, communicating with potential merchants to ensure compliance with rules and regulations. Proactively managed customer concerns, swiftly resolving issues through email, calls, and chats, ensuring effective problem-solving.

Cultivated partnership opportunities, goodwill, and collaboration to build strong relationships to advocate for the SEL curriculum. Researched and analyzed member needs to determine program goals, offerings, and areas in need of improvement.

Conducted thorough research, analyzed findings, and crafted succinct presentations, delivering data-driven insights for decision-making to school stakeholders. Played a key role in implementing a student record filing system through Microsoft Excel and oversaw the school's database, employing analytical tools to enhance business decision-making processes.

Implemented proactive strategies to promote bank products and services, effectively engaging with customers to comprehend and address concerns related to the product offerings. Nurtured strong and meaningful customer relationships through timely responses to inquiries and the delivery of exceptional customer service, leading to a sustained 95% customer satisfaction rating.

Currently pursuing a Bachelor of Business Administration with a specialization in Business Analytics. This program focuses on developing skills in data-driven decision-making and business strategy.

Completed an Associate Degree in Business Administration, providing a foundational understanding of business principles and practices. This program prepared me for further studies in the field.

Completed a course in Product Management and Customer Development through LinkedIn Learning. This enhanced my understanding of product lifecycle and customer engagement strategies.

Acquired skills in Data Analysis using Microsoft Excel and Power BI from SkillNG. This training focused on practical data analysis techniques and visualization.