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CHINEMEREM NWUGO

@chinemeremnwugo

I am a Supply Chain Professional, Data Analyst and Customer Service Professional with an MBA.

Nigeria
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What I'm looking for

I'm looking for a job that not only allows me to utilize my skills and expertise but also challenges me to continuously grow and learn. I'm passionate about continuous learning.

Ultimately, I'm seeking a role where I can make a meaningful impact, contribute to the company's success, and continue to develop both professionally and personally.

I am a highly skilled and successful professional with comprehensive experience coordinating global supply chain operations, data analysis, customer service, training and reporting.

One of my strongest assets that I would contribute is my communication skills which are enhanced by my ability to consult with customers, team members and other professionals.

I have the ability to manage multiple tasks at once and handle remote operations. I believe I would make a positive contribution and be an asset to your company.

My expertise lies in implementing strategic initiatives and projects; overseeing Lean processes; and leading diverse staff to maximize productivity, efficiency, and overall business performance. Through my experience, I have become adept in ensuring alignment with organizational goals and requirements while facilitating streamlined operations and building strategic relationships with internal and external stakeholders.

Holding a Master’s degree in Business Administration from University of Lagos, as well as a Bachelor’s degree in Applied Microbiology from Veritas University Abuja.

I am passionate about optimizing and leading operations with my solid talents in communication and problem solving, I aim to immensely contribute to the success of your company.

Experience

konga logoKO
Current

Manager, Supply Chain Process Optimization, Training & Analytics

konga

Jun 2019 - Present (4 years 11 months)

• Upskilled myself in data analysis and improved process to save 30% time using Power BI and Microsoft Dynamics365.
• Organized training for 75+ team members and achieved 90% alignment on KPI by taking full ownership of the roles.
• Prepared a report with 100% accuracy by aligning the outcome with the team and working independently to identify and resolve errors in the report.

Jumia logoJU

Customer Service Representative

Jumia

Nov 2014 - Oct 2015 (11 months)

• Worked on a team with 10 other individuals to maintain an organized unit and gave customers shopper-friendly experience.
• Achieved target by resolving 90% of customers’ complaints using my listening skills to make the customer feel valued and respond accordingly.
• Increased personal sales goals from 10% to nearly 80% during 2020-2021 through consistent effort and regular meetings with the cust

YU

Customer Service Executive

Yudala

Oct 2015 - Feb 2018 (2 years 4 months)

• Interacted with customers via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
• Handled customer inquiries of varying types, leveraging probing question skills to understand customers' pain points and advocate their concerns internally
• Built up the reputation of the Konga brand with a friendly and warm personality

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