Looking for a job

CHINEMEREM NWUGO

@chinemeremnwugo

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I am a Supply Chain Professional, Data Analyst and Customer Service Professional with an MBA.

Nigeria

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What I'm looking for

I'm looking for a job that not only allows me to utilize my skills and expertise but also challenges me to continuously grow and learn. I'm passionate about continuous learning.

Ultimately, I'm seeking a role where I can make a meaningful impact, contribute to the company's success, and continue to develop both professionally and personally.

I am a highly skilled and successful professional with comprehensive experience coordinating global supply chain operations, data analysis, customer service, training and reporting.

One of my strongest assets that I would contribute is my communication skills which are enhanced by my ability to consult with customers, team members and other professionals.

I have the ability to manage multiple tasks at once and handle remote operations. I believe I would make a positive contribution and be an asset to your company.

My expertise lies in implementing strategic initiatives and projects; overseeing Lean processes; and leading diverse staff to maximize productivity, efficiency, and overall business performance. Through my experience, I have become adept in ensuring alignment with organizational goals and requirements while facilitating streamlined operations and building strategic relationships with internal and external stakeholders.

Holding a Master’s degree in Business Administration from University of Lagos, as well as a Bachelor’s degree in Applied Microbiology from Veritas University Abuja.

I am passionate about optimizing and leading operations with my solid talents in communication and problem solving, I aim to immensely contribute to the success of your company.

Experience

Work history, roles, and key accomplishments

Current

Manager, Supply Chain Process Optimization, Training & Analytics

Current

konga

Jun 2019 - Present (6 years 11 months)

• Upskilled myself in data analysis and improved process to save 30% time using Power BI and Microsoft Dynamics365.
• Organized training for 75+ team members and achieved 90% alignment on KPI by taking full ownership of the roles.
• Prepared a report with 100% accuracy by aligning the outcome with the team and working independently to identify and resolve errors in the report.

SQL Data Analysis MySQL Data Analytics Visual Design Analytical Skills Google Sheets Canva Supply Chain Supplier Management Supply Chain Analytics Supplier Operations Process Optimization Training Reporting BI Reporting

Customer Service Executive

Yudala

Oct 2015 - Feb 2018 (2 years 4 months)

• Interacted with customers via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
• Handled customer inquiries of varying types, leveraging probing question skills to understand customers' pain points and advocate their concerns internally
• Built up the reputation of the Konga brand with a friendly and warm personality

Customer Care Customer Success Customer Support Customer Service Customer Empathy Customer Focused Customer Training Customer Onboarding Zendesk CRM Sales

Customer Service Representative

Jumia

Nov 2014 - Oct 2015 (11 months)

• Worked on a team with 10 other individuals to maintain an organized unit and gave customers shopper-friendly experience.
• Achieved target by resolving 90% of customers’ complaints using my listening skills to make the customer feel valued and respond accordingly.
• Increased personal sales goals from 10% to nearly 80% during 2020-2021 through consistent effort and regular meetings with the cust

Zendesk CRM Skype Google Spreadsheet PowerPoint