Chiamaka Onuorah

Participated in the successful onboarding of EHR initiatives across 200+
healthcare facilities and training end users.
Managed 50+ key healthcare facilities.
Achieved 40% product revenue growth within three months by launching key features and
enhancing retention.
Collaborated with sales, product, and engineering teams which improved product quality and customer retention by 40%.

Handled a portfolio of 50+ high-net-worth clients, providing customized investment advice.
Developed client insights using analytical tools, resulting in a 25% improvement in retention.
Contributed to 30% client acquisition growth through collaboration with the marketing team,
driving deal closures.
Achieved 80% of set sales targets through strategic analysis and execution.

Expanded credit and client portfolio by 50% through field visits, networking, and effective customer engagement and retention strategies.
Conducted comprehensive credit assessments, mitigating 70% of credit risk.
Coordinated with internal teams to ensure 90% seamless credit evaluation and disbursement
processes.

Successfully onboarded 100+ users onto Opay's financial solutions platform.
Maintained customer portfolios within the CRM database, reducing churn rate by 80% and
improving retention.
Addressed client inquiries and complaints effectively with internal teams, resolving 90% of
troubleshooting issues within a turnaround time.

Supervised a portfolio of 50+ valued clients via the CRM system, enhancing customer retention
rate.
Achieved 70% to 100% of sales targets through effective cross-selling and upselling of banking
products and services.
Resolved 90% of customer complaints within 24 hours, ensuring customer satisfaction.

• Delivered lessons and evaluated students' performance and behavior.
• Prepared and graded tests and examinations.
• Assisted in developing and enforcing school policies and regulations.

Assisted patients, including coordinating laboratory specimen collection and
documentation.
Communicated procedures to patients sensitively and confidentially.
Managed documentation and dispatch of medical results to patients.

Grade: Second Class Lower Division

Studied Microbiology and Biology, focusing on the principles of microbiology, laboratory techniques, and biological sciences. Graduated with a B.Sc (Hons) in Second Class Lower Division.

Grade: Distinctions

Completed the West Africa Senior Secondary School Certification Examination (WASSCE) with distinctions, demonstrating strong academic performance in various subjects.

Grade: Distinctions

Achieved First School Leaving Certificate (FSLC) with distinctions, laying a strong foundation in basic education and early childhood learning.