Open to opportunities

Farouk Yusuf Abdullahi

@faroukyusufabdullahi

I am a Customer Success Specialist driving client satisfaction through proactive support, product insights, and relationship-building.

Nigeria

Message

What I'm looking for

I seek a collaborative, growth-oriented customer-success or client-facing role where I can use product insights, data analysis, and cross-functional teamwork to boost CSAT, reduce churn, and drive retention.

I am a Customer Success Specialist with over five years of experience enhancing client satisfaction through deep product understanding and customer behavior insights. I combine a service-first mindset with analytical thinking to improve customer outcomes and strengthen relationships.

I have led onboarding and success initiatives that produced a 95% CSAT and delivered process improvements—such as call-audit coaching that reduced handle time by 10%—while resolving high-priority issues and translating feedback into product improvements. My background spans tech-enabled service roles and consumer banking, including credit assessment and compliance duties.

I work collaboratively across product, sales, and support teams to drive retention, streamline processes, and deliver measurable results. I bring strong communication, problem-solving, and a customer-centric approach to every engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Oceans Energy Project Services

Dec 2023 - Present (1 year 8 months)

Serve as lead point of contact for a diverse client portfolio, developing personalized success plans and analyzing customer feedback to proactively resolve issues and improve service delivery.

Customer Success Success Planning Cross Functional Collaboration CRM Communication

Customer Success Specialist

Nryde

Nov 2021 - Dec 2023 (2 years 1 month)

Delivered onboarding that achieved a 95% CSAT and drove a 10% reduction in call handle time through call audits and coaching; provided real-time social media support and relayed product feedback to improve service.

Onboarding CSAT Social Media Support Cross Functional Collaboration

Consumer Banking Officer

A.B.U Microfinance Bank

Jan 2020 - Nov 2021 (1 year 10 months)

Promoted banking products to individual and SME clients and conducted credit analysis and loan processing to assess creditworthiness, mitigate risk, and ensure timely disbursement and recovery.

Credit Analysis Loan Processing Risk Assessment Customer Relationship Management Cross Selling Documentation

Customer Service Officer

A.B.U Microfinance Bank

Jul 2018 - Jan 2020 (1 year 6 months)

Managed day-to-day customer service desk, resolved inquiries and complaints, trained new team members, and maintained KYC/AML-compliant account operations to sustain high customer satisfaction.

Customer Service Team Leadership KYC Process Improvement

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University

Master's in Disaster Risk Management and Development Studies, Disaster Risk Management and Development Studies

2019 - 2021

Completed a Master's in Disaster Risk Management and Development Studies at Ahmadu Bello University from 2019 to 2021.

Ahmadu Bello University

Bachelor of Science, Political Science

2011 - 2015

Activities and societies: Member of Enactus; Winning member of the 2013 Sahara Green Energy Challenge (Jatropha Project Team, Enactus Nigeria); Certificate for Excellent Contribution to Community Development Service (Enactus, ABU, Zaria)

Completed a Bachelor of Science in Political Science at Ahmadu Bello University from 2011 to 2015.