ANAnuli Nzewi
@anulinzewi
Customer Success and Data Analyst with a passion for improvement.
NigeriaWhat I'm looking for
I am a dedicated Customer Success and Data Analyst with over three years of experience in enhancing customer satisfaction through effective support and data-driven insights. My journey has been marked by a commitment to turning challenges into opportunities, as evidenced by my ability to create standardized responses that reduced response times by 50% and significantly improved customer satisfaction.
Throughout my career, I have demonstrated a strong aptitude for collaboration and process optimization. At GoLemon, I established the customer support department and developed protocols that ensured efficient handling of customer queries. My analytical skills were further honed through tracking and reporting performance metrics using PowerBI, enabling data-driven improvements that contributed to a remarkable 566% revenue growth at Clinix Healthcare Ltd over six years. I thrive in fast-paced environments and am passionate about leveraging my skills to drive organizational success.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
GoLemon
Oct 2023 - Present (1 year 8 months)
As a Customer Support Specialist, I established the customer support department, created standardized responses, and improved customer satisfaction by reducing response times by 50%. I collaborated with internal teams to relay customer feedback and tracked performance metrics using PowerBI.
Business Development Team Lead
Clinix Healthcare Ltd
Jan 2016 - May 2022 (6 years 4 months)
In my role as Business Development Team Lead, I communicated with clients to ensure satisfaction, increased monthly revenue significantly, and identified new business opportunities. I also managed contracts and developed strategic plans to enhance client relationships.
Human Resource Assistant
Sunnet Systems & Datacom Ltd
Oct 2014 - Jun 2015 (8 months)
As a Human Resource Assistant, I developed staff feedback questionnaires, assisted in onboarding new employees, and maintained the HR database. I also supported payroll processing and organized employee engagement activities.
Exhibition Assistant
British Council
Sep 2013 - Sep 2013 (0 months)
In my role as an Exhibition Assistant, I supported the coordination of temporary exhibitions and managed smaller exhibition projects. I collaborated with coordinators to develop and update student lists.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Science, Business Management
Master of Science in Business Management, focusing on advanced business strategies, management principles, and organizational behavior.
UNUniversity of Nigeria
Bachelor of Science, Business Management
Bachelor of Science in Business Management, covering fundamental concepts in business operations, management theories, and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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