Motunrayo Akosile

As a Quality Assurance Specialist at OPay Nigeria, I monitor customer service interactions to ensure adherence to quality standards, analyze customer complaints, and conduct quality audits. I have contributed to a 20% improvement in service quality through effective training and process improvements.

In my role as a Customer Service Specialist at OPay Nigeria, I achieved an 89% first-contact resolution rate and maintained a 98% customer satisfaction rating. I provided remote support and ensured compliance with KYC regulations during transitions to remote operations.

As an Administrative Assistant at Makoda Secondary School, I managed office communications, developed performance tracking spreadsheets, and streamlined operations. My efforts contributed to improved operational efficiency.

In my position as a Customer Service Representative at SkyVision Telecoms, I provided primary support to customers, ensuring a 90% satisfaction rate. I handled inquiries related to billing and payment processing while promoting positive customer outcomes.

Completed a Higher National Diploma (HND) in Animal Production Technology, focusing on the principles of animal husbandry, production techniques, and management practices.