Open to opportunities

Kome Akiri

@komeakiri

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Experienced Customer Success Specialist dedicated to client satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an experienced Customer Success Specialist with a strong commitment to delivering excellent service and ensuring customer satisfaction. My proven ability to establish and maintain effective communication and relationships with both internal and external stakeholders has been a cornerstone of my career. I possess leadership and business acumen competencies across diverse industries, dedicated to identifying client needs and delivering effective solutions to problems.

Throughout my career, I have successfully managed the post-sales experience for over 1,000 clients, focusing on onboarding and upselling opportunities. My comprehensive engagement strategies have maintained high customer satisfaction, achieving client renewal and referral rates above 80%. Additionally, I developed a process that provides valuable customer insights to product management, marketing, and sales departments, which has significantly increased the company's revenue by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Uni Green Bio

Jan 2022 - Aug 2023 (1 year 7 months)

Managed inbound customer channels, reported activities, and identified problems for management. Increased customer retention by 15% through partnerships and digital strategy development.

Customer Management Data Reporting Digital Strategy Customer Retention Communication Process Improvement

Current

Client Retention Specialist

Current

Quidax

Dec 2022 - Present (2 years 5 months)

Responsible for building and maintaining strong customer relationships, analyzing business requirements, and collaborating with internal stakeholders to customize products. Focused on identifying gaps in operations and providing feedback to the Product team for feature development.

Customer Relationship Management Business Analysis Stakeholder Engagement Product Feedback Communication Problem Solving Upselling Team Collaboration SaaS

Client Account Manager

Landwey Investment Limited

May 2020 - Jan 2022 (1 year 8 months)

Managed accounts worth over $50M, implemented HubSpot CRM for onboarding clients, and developed methods for consumer feedback to enhance revenue and client satisfaction.

Account Management HubSpot Revenue Feedback Business Development Implementation Communication Stakeholder Engagement Problem Solving

Client Account & Business Development Associate

Napiform Global Services

Jul 2019 - Apr 2020 (9 months)

Managed over 60 business accounts, created initiatives to optimize processes, and identified collaborations for client retention and satisfaction.

Business Development Account Management Process Optimization Retention Collaboration Communication Problem Solving Stakeholder Engagement Customer Satisfaction

Client Support Associate

Arbitare West Africa

Jun 2017 - May 2019 (1 year 11 months)

Managed client datasets, provided customer service support, maintained KPI reports, and marketed company products while ensuring customer satisfaction.