ezekiel oshin
@ezekieloshin
Dedicated, result-oriented, and passionate analyst.
What I'm looking for
I am a dedicated, result-oriented, and passionate analyst with excellent skills in providing effective resolution to queries and experience in operations and service delivery. I have a strong background in operations, process design, data analysis, and customer success, along with a unique drive for excellence and success.
With experience in various roles, including Analyst, Customer Intelligence, Operations Analyst, and Product Specialist, I have developed a keen eye for detail and a passion for creating a wow experience for users. I am proficient in Microsoft Office Applications, Power BI, Pipe drive, SQL, and other firm-specific programs and software.
I am a proactive, multi-tasking, and problem-solving individual with exceptional social skills, high level of professionalism, integrity, and proficiency. I am organized, timely, and able to prioritize tasks, making me an asset to any organization.
Experience
Work history, roles, and key accomplishments
Analyst, Customer Intelligence
Quidax Technologies
Sep 2022 - Present (3 years)
Developed query strategies and analyzed data to help solve problems and make important decisions. Built and shared tools to provide self-serve access to customer data throughout the team.
Operations Analyst
Inevent Incorporation
May 2022 - Sep 2022 (4 months)
Conducted research into industry trends and performed competitor analysis to ensure the organization was constantly improving and at par with industry standards.
Product Specialist
Hover Developer Services
Jun 2021 - Sep 2021 (3 months)
Assessed customer needs, monitored product lifecycle, and created detailed reports on product information.
Analyst, Customer Intelligence
Paga Group Limited
Jul 2020 - Jun 2021 (11 months)
Conducted surveys to collect client feedback and analyzed data to understand customer needs and improve their overall satisfaction.
Customer Care Representative
Jumia Nigeria
Jan 2019 - Jul 2020 (1 year 6 months)
Interacted with customers, addressed their concerns, answered their questions, and assisted them with their needs.
Education
Degrees, certifications, and relevant coursework
ezekiel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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