Saanchi Minocha

Handled high-volume inbound calls and texts in a fast-paced call centre, providing prompt and accurate assistance for road service needs and membership inquiries. Delivered first-call resolution by effectively balancing empathy, urgency, and problem-solving to address member concerns, ensuring a positive customer experience.

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities. Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

Provided exceptional customer service through inbound calls, chats, and emails, addressing inquiries, resolving issues, and offering guidance on vehicle features and services for both Nissan and Infiniti customers. Proficiently used Workday to track and guide employees, ensuring alignment with performance objectives and facilitating continuous improvement initiatives.

Demonstrated strong salesmanship skills by effectively promoting products, executing price matches, and offering competitive rates to customers, resulting in increased sales and customer satisfaction. Consistently achieved and exceeded sales targets and Key Performance Indicators (KPIs), particularly in selling SIM cards and other promoted items.

Provided expert assistance to customers via inbound calls, chats, emails, and text messages, addressing a wide range of software and hardware issues on Apple devices, ensuring swift resolution and customer satisfaction. Demonstrated leadership as a supervisor by overseeing remote technical support operations, coordinating with the technical team to troubleshoot and resolve hardware issues across a

Excelled as a hostess by providing exceptional service, exhibiting politeness, and being attentive to customers' needs, resulting in consistent praise and requests for your service from patrons. Displayed outstanding communication skills in interacting with customers and excelled in the role of shift supervisor by ensuring adherence to restaurant policies and procedures, monitoring employee perfor

Consistently surpassed sales goals and Key Performance Indicators (KPIs) through effective sales techniques, resulting in recognition and promotion for outstanding performance. Provide comprehensive administrative assistance to the management team, handling tasks such as scheduling, email correspondence, and document preparation.

Completed a Post Graduation Diploma in Computer Networking Technology. Gained expertise in network infrastructure, protocols, and system administration.

Obtained a Bachelor's degree in Computer Science. Developed a strong foundation in programming, data structures, and algorithms.