Open to opportunities

Kiara Mansalapus

@kiaramansalapus

Message

Customer service and sales advisor with proven record of exceeding targets and improving retention.

Canada

Message

What I'm looking for

I am seeking a customer-facing role where I can apply my sales and service skills, train teams, and contribute to retention-driven growth in a supportive, fast-paced environment.

I am a motivated customer service and sales advisor with over three years of experience delivering exceptional customer engagement and meeting sales targets. I consistently exceed goals, including achieving a 20% month-over-month sales exceedance and contributing to substantial revenue and retention gains.

My background includes roles across retail and outsourced contact center environments where I trained new hires, maintained high-quality standards, and supported campaigns that increased sales by 40% and improved customer retention by 30%. I bring strong communication, CRM and POS experience, and a customer-centric approach to every role.

I am dependable, detail-oriented, and thrive in fast-paced settings; I adapt quickly, handle conflicts with empathy, and use persuasive communication to drive results and strengthen customer relationships.

Experience

Work history, roles, and key accomplishments

Team Member

Tim Hortons

Aug 2024 - Nov 2024 (3 months)

Provided friendly, efficient service in a high-volume café, ensured order accuracy, maintained food safety standards, and collaborated with team members to support daily operations.

Food Safety Order Accuracy Team Collaboration Customer Service Cash Handling

Sales Advisor I

Concentrix

Jul 2023 - Jan 2024 (6 months)

Exceeded monthly sales targets by 20% and contributed to a 15% revenue increase by delivering high-quality customer service and assisting in development of effective sales scripts and strategies.

Sales Customer Service CRM Script Optimization Upselling Communication

Customer Service Advocate

Ibex Global Solutions

Oct 2022 - Apr 2023 (6 months)

Supported and trained new hires, handled healthcare inquiries with empathy and accuracy, and contributed to campaigns that increased sales by 40% and improved customer retention by 30%.

Customer Service Training Healthcare Support Subject Matter Expert Empathy Quality Assurance CRM

Sales Associate I

Fusion BPO Services

Jul 2020 - Sep 2022 (2 years 2 months)

Achieved top sales rankings and improved brand awareness by 20% through new marketing strategies while maintaining product knowledge to deliver tailored customer solutions.