Dhruvi User

I am a dedicated Customer Service Representative with a strong commitment to delivering exceptional support and resolving customer inquiries effectively. With experience in managing high call volumes and meeting enrollment targets, I have consistently ensured a high level of customer satisfaction. My ability to provide accurate information and navigate online processes seamlessly has been instrumental in identifying customer needs and recommending appropriate solutions.

In my role as a Senior Technical Advisor at 24/7 Intouch, I received inbound calls from customers and Level 1 technicians, offering expert advice and troubleshooting procedures. I actively participated in weekly meetings, sharing insights to improve team performance. My previous experience as a cashier has further honed my communication and interpersonal skills, allowing me to deliver prompt and professional service while managing transactions efficiently.