Open to opportunities

Abdulla Alrefai

@abdullaalrefai

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Customer service professional with a strong background in sales.

Canada

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in enhancing customer loyalty and satisfaction. My journey began in Dubai, where I worked as a Customer Service Representative at Melrose Apple Resellers, where I implemented a CRM system that significantly improved customer interactions and support. My ability to monitor financial performance metrics and develop detailed reports has been instrumental in informing decision-making and identifying areas for improvement.

Throughout my career, I have consistently leveraged my deep understanding of the Apple product market and strong business acumen to drive growth and profitability. My role as a Sales Consultant at Foodics allowed me to hone my skills in generating leads and delivering comprehensive product demonstrations, which fostered long-term client relationships. I am passionate about collaborating with cross-functional teams to ensure seamless customer experiences and am committed to continuous learning, as evidenced by my various certifications in customer service and compliance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Melrose Apple Resellers

Jun 2020 - Nov 2022 (2 years 5 months)

Provided exceptional customer service and implemented a CRM system to enhance customer loyalty. Developed financial performance reports and assisted in product troubleshooting, reducing call resolution time by 20%. Collaborated with teams to ensure seamless customer experiences and supported marketing efforts, contributing to a 25% increase in repeat business.

Customer Service CRM Systems Financial Reporting Troubleshooting Team Collaboration Marketing Support Call Resolution Customer Engagement Problem Solving

Customer Service Agent

LINE ONE

Jul 2021 - Oct 2021 (3 months)

Responded to customer inquiries and emergencies, providing prompt assistance. Investigated complaints, scheduled appointments, and delivered information on services and COVID-19 protocols, enhancing customer understanding and satisfaction.

Customer Support Scheduling Communication Skills Service Explanation Problem Solving Customer Engagement Informed Decision Making

Outbound Solutions Specialist

Millennium 1 Solutions

Apr 2020 - Aug 2020 (4 months)

Managed high volumes of outbound calls, adhering to communication scripts and identifying customer needs. Enhanced customer satisfaction through tailored solutions and upselling opportunities, while maintaining accurate records of interactions.

Outbound Calling Upselling Customer Relationship Management Performance Metrics Problem Solving Customer Engagement Team Collaboration

Sales Consultant

Foodics

Feb 2018 - Apr 2019 (1 year 2 months)

Organized client meetings and generated leads to drive sales performance. Delivered product demonstrations and analyzed client preferences to tailor presentations, while collaborating with marketing to develop innovative sales strategies.