Adedayo Adebowale

I am a solution-focused service professional with over three years of experience in resolving client concerns and enhancing customer satisfaction. My proactive and empathetic approach to communication has consistently driven positive outcomes across various service environments. I take pride in my ability to strengthen relationships and deliver high-quality support, which has been recognized by both clients and colleagues.

In my previous role as a Technical Support Advisor at Apple, I successfully handled 25-30 client interactions daily, achieving a remarkable 94.8% customer satisfaction rating. My commitment to resolving issues led to a 91.6% issue resolution rate, where I took ownership of advanced technical concerns and provided timely, creative solutions. I collaborated with cross-functional teams to ensure that customer issues were addressed within policy guidelines, which significantly improved the overall support experience.

My experience as a Customer Service Representative and Outbound Winback Associate has further honed my skills in delivering empathetic support and navigating complex CRM systems. I am detail-oriented, highly adaptable, and possess strong organizational skills, which enable me to manage multiple tasks effectively while maintaining a customer-first approach.