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AG@anandikagill
Seasoned customer service specialist with a robust technology background.
CanadaI am a seasoned customer service specialist with a versatile background, including roles as a Technical Support Agent, Financial Technical Agent, and Customer Service Representative. My experience as a CRM Support Officer has honed my skills in client relations and technical support, while my proficiency in Excel enhances my ability to analyze and present data effectively.
Currently, I serve as a Security Supervisor at North American Protection Services, where I lead emergency response efforts and ensure clear communication among on-site guards. My previous roles have equipped me with the ability to diagnose technical issues and provide exceptional customer care, particularly in the technology and financial sectors. My educational foundation in Computer Science and Engineering further strengthens my robust technology background, allowing me to bridge the gap between technical support and customer service.
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Work history, roles, and key accomplishments
North American Protection Services
Oct 2023 - Present (2 years 1 month)
Served as the primary contact for guards and clients, ensuring clear communication of client expectations to all on-site security personnel. Provided leadership and support in emergency situations, maintaining detailed logs of security incidents and performing regular site inspections.
Transcom
Jan 2023 - Present (2 years 10 months)
Provided comprehensive technical support for iOS and macOS devices, software, and services, troubleshooting issues and assisting with installations and configurations. Emulated and diagnosed technical problems to resolve customer issues efficiently, including network and internet support.
Teleperformance
Jan 2022 - Present (3 years 10 months)
Delivered customer support for financial inquiries and resolved technical problems related to Klarna's digital banking platform. Explained financial products and services to customers while ensuring strict adherence to security and compliance procedures.
Teleperformance
Aug 2021 - Present (4 years 3 months)
Responded to customer inquiries regarding order status, delivery, and billing, processing refunds and exchanges according to company policies. Assisted customers with placing orders and created support tickets for complex technical issues.
North American Protection
Dec 2020 - Present (4 years 11 months)
Managed access control and ensured data security during relocation processes. Configured security software and monitored data activity for unusual patterns, implementing security policies to maintain a secure environment.
Numeris
Sep 2019 - Present (6 years 2 months)
Assisted survey participants in completing television and radio viewership surveys, following predefined scripts to ensure data consistency. Handled inbound calls, addressing inquiries, and accurately documenting responses and interactions.
Counsel One
Jan 2018 - Present (7 years 10 months)
Liaised with the CRM software supplier for system maintenance and implementation across seven branches, training a team of 50 individuals on the new CRM system. Reported system errors to the service provider and conducted market research for company positioning.
Degrees, certifications, and relevant coursework
Post graduation, Information System Business Analysis and International Business Management
Completed post-graduation in Information System Business Analysis and International Business Management. The program focused on case analysis and project-based learning, providing practical experience in business solutions.
Bachelor's degree, Computer Science and Engineering
Obtained a Bachelor's degree in Computer Science and Engineering. This program provided a strong foundation in computer science principles and engineering applications.
Certification, Yoga Teacher Training
Completed a Yoga Teacher Training Course, covering Hatha Yoga, Vinyasa Yoga, Yoga philosophy, Pranayama, meditation, and Yoga Anatomy.
CanadaYou can contact Anandika and 90k+ other talented remote workers on Himalayas.
Message Anandika
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