Open to opportunities

Anandika Gill

@anandikagill

Message

Seasoned customer service specialist with a robust technology background.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a seasoned customer service specialist with a versatile background, including roles as a Technical Support Agent, Financial Technical Agent, and Customer Service Representative. My experience as a CRM Support Officer has honed my skills in client relations and technical support, while my proficiency in Excel enhances my ability to analyze and present data effectively.

Currently, I serve as a Security Supervisor at North American Protection Services, where I lead emergency response efforts and ensure clear communication among on-site guards. My previous roles have equipped me with the ability to diagnose technical issues and provide exceptional customer care, particularly in the technology and financial sectors. My educational foundation in Computer Science and Engineering further strengthens my robust technology background, allowing me to bridge the gap between technical support and customer service.

Experience

Work history, roles, and key accomplishments

Current

Security Supervisor

Current

North American Protection Services

Oct 2023 - Present (1 year 8 months)

Served as the primary contact for guards and clients, ensuring clear communication of client expectations to all on-site security personnel. Provided leadership and support in emergency situations, maintaining detailed logs of security incidents and performing regular site inspections.

Security Operations Client Communication Team Leadership

Technical Support Agent

Transcom

Jan 2023 - Present (2 years 5 months)

Provided comprehensive technical support for iOS and macOS devices, software, and services, troubleshooting issues and assisting with installations and configurations. Emulated and diagnosed technical problems to resolve customer issues efficiently, including network and internet support.

Technical Support Installation Customer Care

Financial Technical Agent

Teleperformance

Jan 2022 - Present (3 years 5 months)

Delivered customer support for financial inquiries and resolved technical problems related to Klarna's digital banking platform. Explained financial products and services to customers while ensuring strict adherence to security and compliance procedures.

Technical Troubleshooting Digital Banking Customer Service Compliance Product Knowledge

Customer Service Representative

Teleperformance

Aug 2021 - Present (3 years 10 months)

Responded to customer inquiries regarding order status, delivery, and billing, processing refunds and exchanges according to company policies. Assisted customers with placing orders and created support tickets for complex technical issues.

Customer Service Order Management Product Knowledge Communication

Regular Security

North American Protection

Dec 2020 - Present (4 years 6 months)

Managed access control and ensured data security during relocation processes. Configured security software and monitored data activity for unusual patterns, implementing security policies to maintain a secure environment.

Access Control Data Security Software Security Monitoring Security Policies Physical Security

Customer Care Executive

Numeris

Sep 2019 - Present (5 years 9 months)

Assisted survey participants in completing television and radio viewership surveys, following predefined scripts to ensure data consistency. Handled inbound calls, addressing inquiries, and accurately documenting responses and interactions.

Data Collection Inbound Documentation Communication

CRM Support Officer

Counsel One

Jan 2018 - Present (7 years 5 months)

Liaised with the CRM software supplier for system maintenance and implementation across seven branches, training a team of 50 individuals on the new CRM system. Reported system errors to the service provider and conducted market research for company positioning.

CRM Software Implementation User Training Maintenance Market Research Compliance Excel

Education

Degrees, certifications, and relevant coursework

Unknown

Post graduation, Information System Business Analysis and International Business Management

Completed post-graduation in Information System Business Analysis and International Business Management. The program focused on case analysis and project-based learning, providing practical experience in business solutions.

Unknown

Bachelor's degree, Computer Science and Engineering

Obtained a Bachelor's degree in Computer Science and Engineering. This program provided a strong foundation in computer science principles and engineering applications.