Ryanne Neral
@ryanneneral
Ops Strategist | Planning | Leadership | Process Optimization | Data-Driven Decisions
What I'm looking for
I am an Operations Leader with over a decade of experience in optimizing workflows and enhancing operational efficiency across various industries. My journey has equipped me with a robust skill set in process improvement, KPI development, and strategic planning. I have a proven track record of scaling systems and driving revenue growth, exemplified by my recent role as Director of Operations at Streamline HR, where I facilitated a pricing restructure that resulted in a remarkable 37% increase in revenue.
Throughout my career, I have demonstrated a strong commitment to team leadership and stakeholder engagement. I have successfully coached and developed teams, implemented strategies that boosted customer retention by 25%, and revamped processes to ensure standardized service delivery. My ability to foster relationships with health insurance providers and brokers has been instrumental in driving cross-departmental growth. I am passionate about creating a positive work environment that encourages collaboration and innovation.
As I seek my next challenge, I am eager to contribute to a mission-driven organization where I can leverage my expertise in operations and strategy to drive scalable growth. I am particularly interested in roles that allow me to continue developing my skills in process optimization and team leadership while making a meaningful impact.
Experience
Work history, roles, and key accomplishments
Director of Operations
Streamline HR
Jul 2022 - Mar 2025 (2 years 8 months)
Oversaw daily operations and managed the day-to-day activities of the company. Coached and developed account managers and supervisors in COBRA and spending accounts departments.
Mortgage Loan Processor/ Pre-Underwriter
USA Mortgage
Aug 2019 - May 2022 (2 years 9 months)
Managed a pipeline of 20-30 loans, adapting to seasonal fluctuations and participating in weekly pipeline meetings. Evaluated loan files and tracked necessary documentation based on agency, investor, and loan program guidelines.
Mortgage Loan Processor / Processing Trainer
Advisors Mortgage Group, LLC
Jul 2014 - Aug 2019 (5 years 1 month)
Managed approximately fifteen employees daily and reviewed files for sale to secondary investors. Trained new processors and onboarded branches through meetings, email support, and hands-on training.
Back-Up Head Teller
Hudson City Savings Bank
Jul 2010 - Apr 2011 (9 months)
Assisted the Head Teller in all duties, including instituting a robust filing system and coordinating with regional manager and auditors. Supervised staff and audited daily transactions via the vault, coin counting machine, and ATM.
Education
Degrees, certifications, and relevant coursework
Rider University
Bachelor of Arts, English
Completed a Bachelor of Arts in English at Rider University. This degree provided a strong foundation in language, literature, and critical thinking.
Eastern University
Master of Business Administration, Business Administration
Obtained a Master of Business Administration (MBA) from Eastern University. This program likely focused on advanced business principles and management strategies.
Availability
Location
Authorized to work in
Social media
Job categories
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