Kylie Dyer

I am a dedicated, strategic, and self-motivated Business Operations Professional with nearly a decade of leadership experience driving operational excellence. My proven track record includes assuming progressively increasing responsibilities and effectively managing complex projects while fostering a collaborative and inclusive team culture. Throughout my career, I’ve prioritized continuous learning, allowing me to pivot easily as new information becomes available.

Currently, I serve as a Business Operations Manager at loanDepot, where I create and edit procedures and policies for multiple teams, manage SharePoint sites, and ensure compliance with new guidelines. My role also involves project management, where I ensure timelines are met and provide necessary communications and training documents. I have developed KPIs and OKRs, contributing to the overall performance management program.

Previously, I worked as a Business Operations Analyst at Chase Merchant Services, where I managed projects for new products and tools, led Salesforce CRM integration, and collaborated with cross-channel leadership to ensure procedures met legal requirements. My experience also includes a supervisory role at Best Buy, where I managed a team and significantly reduced turnover. I am passionate about driving operational improvements and fostering a positive team environment.