Kathy Estalilla

I am a proficient Branch Operations Lead with extensive experience in providing high-level support to financial institutions. My career has been marked by a strong focus on achieving outcomes, where I have demonstrated exceptional leadership capabilities while overseeing and directing branch operations. I possess proven leadership skills, communication expertise, and problem-solving capabilities that enable me to efficiently manage operations and exceed organizational objectives.

At JP Morgan Chase, I developed and implemented staff development programs, ensuring a high quality of service to both internal and external customers. My role involved conducting regular branch performance analysis to identify areas for improvement and ensure operational efficiency. I have a strong track record of monitoring and evaluating staff performance, providing coaching and guidance, and setting goals to enhance team productivity. My commitment to excellent customer service and problem resolution has been a cornerstone of my professional ethos.

Throughout my career, I have honed my skills in strategic planning, business process improvement, and financial management. I thrive in environments that challenge me to innovate and improve processes, and I am dedicated to fostering strong relationships with clients and team members alike. I am eager to leverage my expertise in a new role that allows me to continue driving operational excellence and customer satisfaction.