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Amber McQuirter

@ambermcquirter

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Operations leader skilled in workflow optimization, team development, & driving business efficiency.

United States

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What I'm looking for

I seek a role that fosters innovation, values team growth, and offers opportunities for operational excellence.

I am a results-driven Operations Leader with extensive experience in process optimization, team leadership, and business strategy. Throughout my career, I have successfully streamlined operations, improved efficiency, and enhanced workplace culture by identifying inefficiencies and implementing innovative solutions. My expertise includes leading company-wide process improvements, managing software transitions, enhancing customer service strategies, and developing training programs to empower staff and improve overall performance.

In my current and previous roles, I have played a pivotal role in organizational restructuring, workflow automation, and employee engagement, driving measurable improvements in productivity, cost savings, and client satisfaction. My ability to solve complex problems, implement strategic initiatives, and foster strong team dynamics has led to significant operational improvements and business growth.

Beyond operations, I am passionate about leadership development, small business consulting, and strategic planning. I thrive in fast-paced environments where I can optimize processes, build high-performing teams, and contribute to a company's long-term success. I am now seeking a role where I can leverage my expertise to drive impactful change, support business growth, and create a culture of efficiency and innovation.

Experience

Work history, roles, and key accomplishments

Director of Operations

Wolfies Swim School

Jul 2022 - Jan 2025 (2 years 6 months)

Oversaw daily operations across all locations, ensuring alignment with organizational goals. Managed payroll processes and budgets, developed operational policies, and monitored KPIs for continuous improvement. Enhanced employee satisfaction through benefits and training programs.

Operations Management Budgeting Payroll Management KPI Analysis Policy Development Staff Training IClassPro Paylocity Employee Engagement

Administrative Manager

Enrich Gymnastics & Dance Academy

May 2021 - Jul 2022 (1 year 2 months)

Planned and coordinated administrative procedures, supervised marketing and customer service, and managed facilities maintenance. Implemented HR modernization tools and improved internal communication to enhance workplace culture.

Administration Customer Service Marketing Supervision Facilities Management HR Modernization IClassPro Staff Training Communication

Operations Director

PowerPacked Swimming

May 2019 - May 2021 (2 years)

Directed operational activities, managed budgets, and oversaw training and scheduling for staff. Developed reports on performance metrics and implemented scheduling systems to streamline operations.

Operations Management Budget Management Scheduling Compliance IClassPro Training Development Workflow Optimization Tuition Collection

Office Manager

Wolfies Swim School

Apr 2017 - May 2019 (2 years 1 month)

Supervised customer service staff, managed community outreach, and handled social media accounts. Designed client policies and facilitated collaboration between teams to improve operational efficiency.