Open to opportunities

Dayna Garner

@daynagarner

Message

Experienced operations professional skilled in loan processing, banking operations, and team leadership.

United States

Message

What I'm looking for

I seek a stable operations role where I can apply loan processing and document-management skills, mentor teams, and drive accurate, timely operational results.

I am an operations-focused professional with extensive experience in loan post-purchasing, loan coordination, and banking center management. Over a career spanning roles at Cornerstone Home Lending, Warehouse Lending Group, Comerica Bank, Macy's, and Kellermeyer, I have developed strong expertise in document review, investor interaction, and operational process improvement.

I have a Bachelor's degree in Business Administration and Marketing from Houston Baptist University and a track record of measurable achievements, including creating and onboarding DocuSign templates, receiving Director's Club recognition at Comerica Bank, and earning customer service awards at Macy's. I am comfortable managing reports, meeting deadlines, and cross-training across operational departments.

I bring dependable leadership, attention to detail, and a commitment to supporting organizational objectives. I seek roles where I can apply my skills in loan operations, process optimization, and team development to drive accurate, timely results.

Experience

Work history, roles, and key accomplishments

Current

Post Purchasing Specialist

Current

Cornerstone Home Lending, Inc

Apr 2013 - Present (12 years 5 months)

Managed post-purchase loan verification and closing document review, implemented DocuSign document templates, and cross-trained across banking, finalization, and purchasing operations to improve workflow efficiency.

Loan Processing Document Review Docusign Investor Relations Cross Training Operations Quality Assurance

Loan Coordinator

Warehouse Lending Group

Jan 2011 - Apr 2013 (2 years 3 months)

Coordinated daily loan funding tasks within a four-person team, delivered accurate funding to clients under tight deadlines, and supported operational targets through multitasking and stakeholder communication.

Loan Coordination Client Funding Teamwork Communication Multitasking Operational Support

Assistant Banking Center Manager

Comerica Bank

Jun 2007 - Jan 2011 (3 years 7 months)

Led a five-person branch team, managed reporting and operations, delivered training and customer service improvements, and ranked in the top 10% district performers (Director’s Club).

Branch Management Reporting Staff Training Customer Service Operations Leadership Performance Management

Merchandise Manager

Foley's/Macy's

Aug 2000 - Jun 2007 (6 years 10 months)

Managed merchandising operations and sales reporting for a team of ten, provided training and leadership, and received recognition for outstanding customer service and performance.

Merchandising Sales Reporting Team Leadership Training Customer Service Inventory Management Retail Operations

Lead Supervisor

Kellermeyer Building Services

Dec 1998 - Jul 2000 (1 year 7 months)

Supervised cleaning crews including hiring, training, and payroll responsibilities while liaising daily with store management to ensure service standards and staff accountability.

Hiring Training Payroll Client Communication Crew Management Quality Control

Education

Degrees, certifications, and relevant coursework

Houston Baptist University

Bachelor's Degree, Business Administration and Marketing

Activities and societies: Dean's List 2005–2006; projects and coursework in marketing plan development, advertising, consumer behavior, and use of Excel/PowerPoint/QuickBooks/DocuSign.

Bachelor's Degree in Business Administration and Marketing with Dean's List recognition in 2005–2006; completed coursework and projects in marketing, consumer behavior, and related tools.