ruvimbo mapako
@ruvimbomapako
I build effective training, customer service, and retail operations across dynamic workplace environments.
What I'm looking for
I'm currently a Training Manager at IN2FOODS Nibbly Bits, where I assess employee training needs, evaluate training effectiveness, maintain training records, and support compliance with company requirements.
I also oversee daily store operations, including opening and closing, stock flow and presentation, cash balancing, customer feedback, employee queries, and purchasing and returns procedures.
Previously, as a Marketing Management Apprentice at Inkfish Digital Marketing, I created blogs and courses in WordPress, managed social media, supported SEO and keyword research, transcribed content, and administered client accounts.
My retail experience at Eyebar Canal Walk strengthened my customer service and sales skills; I was recognized as top salesperson in my first week of December. I bring strong organization, communication, adaptability, and a practical approach to meeting deadlines.
Experience
Work history, roles, and key accomplishments
Training Manager
In2Foods Nibbly Bits
Apr 2023 - Present (3 years 5 months)
Assessed organizational and employee training needs, monitored and evaluated training effectiveness, and maintained training records. Supervised and mentored training staff, managed store operations, and handled customer and employee queries.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Master of Arts, English Literature and Language
2014 - 2019
Pursued a Master's degree in English Literature and Language, a Special Honors degree in English, and a Bachelor's degree in English, Theatre Arts, and Portuguese.
University of Zimbabwe
International Computer Driving Licence, Computer Science
Completed the International Computer Driving Licence program.
Nagle House Girls High School
A-Level, General Studies
2008 - 2013
Grade: Pass
Completed A-Levels with 8 points and O-Levels with 6 subjects, both with a pass.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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