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ruvimbo mapakoRM
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ruvimbo mapako

@ruvimbomapako

I build effective training, customer service, and retail operations across dynamic workplace environments.

Zimbabwe
Message

What I'm looking for

I'm looking for an opportunity where I can contribute my training, customer service, retail operations, and administrative skills while continuing to learn, improve, and work in a professional, dynamic environment.

I'm currently a Training Manager at IN2FOODS Nibbly Bits, where I assess employee training needs, evaluate training effectiveness, maintain training records, and support compliance with company requirements.

I also oversee daily store operations, including opening and closing, stock flow and presentation, cash balancing, customer feedback, employee queries, and purchasing and returns procedures.

Previously, as a Marketing Management Apprentice at Inkfish Digital Marketing, I created blogs and courses in WordPress, managed social media, supported SEO and keyword research, transcribed content, and administered client accounts.

My retail experience at Eyebar Canal Walk strengthened my customer service and sales skills; I was recognized as top salesperson in my first week of December. I bring strong organization, communication, adaptability, and a practical approach to meeting deadlines.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe logoUZ

University of Zimbabwe

Master of Arts, English Literature and Language

2014 - 2019

Pursued a Master's degree in English Literature and Language, a Special Honors degree in English, and a Bachelor's degree in English, Theatre Arts, and Portuguese.

University of Zimbabwe logoUZ

University of Zimbabwe

International Computer Driving Licence, Computer Science

Completed the International Computer Driving Licence program.

NS

Nagle House Girls High School

A-Level, General Studies

2008 - 2013

Grade: Pass

Completed A-Levels with 8 points and O-Levels with 6 subjects, both with a pass.

Tech stack

Software and tools used professionally

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