Looking for a job

Christine Maposa

@christinemaposa

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Organized administration and customer-service professional driving operational efficiency and strong client relations.

Zimbabwe

Message

What I'm looking for

I seek a role where I can leverage administration and operations experience to improve processes, support teams, and deliver excellent customer service within a collaborative, growth-oriented organization.

I am an organized, creative and detail-oriented administration professional with strong experience in office management, customer service, operations and team support. I have coordinated daily store and office functions, managed records and CRM systems, prepared financial and operational reports, and implemented process improvements that increased efficiency.

My background includes retail store management, operations coordination for a security services firm, and customer-facing administrative roles in telecommunications. I hold a Bachelor of Commerce in Business Management and a certification in Digital Marketing, and I bring a practical, solutions-focused approach and strong communication skills to support teams and serve clients effectively.

Experience

Work history, roles, and key accomplishments

Retail Store Manager

Capehomes Pvt Ltd

May 2023 - Apr 2024 (11 months)

Oversaw daily store operations, CRM and administrative tasks, directed staff and promotional activities, and implemented procedures that improved operational efficiency and accuracy of sales reporting.

Store Management CRM Systems Customer Service Staff Supervision Sales Reporting Inventory Management Process Improvement

Operations Officer

Eaglewatch Security Services

Jan 2020 - Jan 2023 (3 years)

Coordinated administrative operations including scheduling, event planning and reporting, monitored budgets and prepared financial/operational reports, and maintained compliance and inventory records to support management decisions.

Operations Coordination Budget Management Reporting Records Management Client Communication Compliance Event Planning

Manager's Assistant

NetOne Pvt Ltd

Aug 2017 - Aug 2018 (1 year)

Provided administrative and customer support to management, prepared contracts and customer records, managed client communications and trained new hires to improve team effectiveness.

Administrative Support Customer Service Client Communication Training Marketing Support