Open to opportunities

shikha gupta

@shikhagupta1

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Dedicated trainer with experience in customer care and training.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to develop training programs and enhance employee skills in a collaborative environment.

I am a passionate trainer with a strong background in customer service and training roles. My journey began as a Customer Care Executive at Concentrix, where I honed my communication skills and developed a deep understanding of customer relations. This experience laid the foundation for my transition to a Trainer role at Tech Mahindra, where I have been able to share my knowledge and skills with others.

Currently, I am working with Ienergizer, where I continue to engage with new people and foster a positive learning environment. My educational background in commerce complements my professional experience, allowing me to approach training with a well-rounded perspective. I am committed to personal growth and helping others achieve their potential through effective training and support.

Experience

Work history, roles, and key accomplishments

Trainer

Ienergizer

May 2024 - Present (1 year 2 months)

Currently working as a trainer, responsible for developing and delivering training programs. Focusing on improving employee skills and overall performance.

Training Employee Development Performance Improvement Communication

Trainer

Tech Mahindra

Jan 2021 - Present (4 years 6 months)

Developed and delivered training programs to enhance employee skills and performance. Coordinated training schedules and resources, ensuring effective learning experiences for participants.

Training Delivery Curriculum Development Presentation Skills Coaching Performance Management

Customer Care Executive

Concentrix

Jan 2017 - Present (8 years 6 months)

Engaged with customers to resolve inquiries and provide support, ensuring high levels of customer satisfaction. Managed customer interactions across various channels, maintaining a professional and helpful demeanor.

Customer Service Customer Relations Communication Problem Solving Data Entry