Open to opportunities

Alichmar Rivera

@alichmarrivera

Message

Bilingual customer service representative experienced in training and retail operations.

Zimbabwe

Message

What I'm looking for

I seek a customer-facing role where I can use bilingual skills, training experience, and retail/call-center expertise to improve service, mentor new hires, and meet measurable goals.

I am a bilingual customer service representative with experience since 2017 across retail, fast food, and call-center environments. I have a background in team training, sales goals, POS and cash handling, inventory management, and handling bank, auto, home and health insurance calls.

I bring attention to detail, time-management, and a focus on safe, efficient operations to meet daily targets while fostering a welcoming environment for new hires and customers.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Representative

Kelly Services

Jan 2023 - Jan 2025 (2 years)

Provided bilingual customer support across bank, auto, home and health insurance calls, assisting guests and resolving inquiries while meeting service goals.

Customer Service Insurance Support POS Cash Handling Time Management Attention To Detail

Team Trainer

Target

Jan 2017 - Jan 2023 (6 years)

Trained and guided new hires, led store floor operations and inventory tasks, and drove sales and daily goal achievement while ensuring safe and efficient work practices.

Leadership Inventory Management Sales Goals POS Cash Handling Time Management

Crew Member

KFC/Taco Bell

Jan 2016 - Jan 2017 (1 year)

Operated POS, handled cash, took and packed orders, and provided frontline customer service in a fast-paced quick-service restaurant environment.

POS Cash Handling Order Taking Food Service Customer Service Attention To Detail

Education

Degrees, certifications, and relevant coursework

Emerson School of Hospitality

Culinary Arts / Hospitality

2023 - 2025

Attended culinary and hospitality coursework focused on bilingual customer service and culinary arts.

Teneroc High School

High School Diploma, High School

2013 - 2016

High school education with experience assisting guests and handling customer service calls including bank, auto & home insurance, and health insurance inquiries.