Zelenha Parto

Provided comprehensive virtual assistance including scheduling, email management, and travel coordination for multiple international clients. Managed CRM systems, supported marketing efforts, and designed project management boards to streamline workflows and improve productivity. Fostered strong client relationships and implemented process improvements to enhance task efficiency.

Provided one-on-one academic mentorship, tailoring learning approaches to individual student needs to maximize success. Trained and coached a team of 15 employees on effective communication and service excellence. Conducted weekly team meetings, analyzed performance metrics, and developed action plans to improve customer satisfaction scores.

Delivered high-level technical and operational support to business clients, ensuring smooth operations during peak seasons. Partnered with cross-functional teams to address operational bottlenecks and elevate service quality. Handled sensitive customer cases adhering to GDPR and data protection standards, and produced detailed reporting on interactions and issues.

Led the training and onboarding of over 500 employees in a dynamic, fast-paced environment. Designed comprehensive training materials and e-learning modules focusing on technical and soft skills development. Conducted regular quality assurance audits, partnered with HR and Compliance, and spearheaded initiatives that reduced onboarding time by 20% while improving knowledge retention.

Analyzed training needs across departments to create targeted learning programs. Facilitated workshops and webinars for diverse audiences, incorporating interactive teaching methods. Developed KPIs to measure training effectiveness, leading to a 15% increase in post-training performance metrics, and provided one-on-one coaching to underperforming employees.