Open to opportunities

Ruth Opakirite

@ruthopakirite1

Message

I resolve customer issues and retain clients through responsive remote support.

Nigeria

Message

What I'm looking for

I'm looking for a remote client support or coordination role where I can resolve customer issues, strengthen client relationships, manage CRM workflows, and grow with new operational tools. I value clear communication, accountability, flexible scheduling, and collaborative teams.

I've supported B2B and B2C customers in remote operations, handling 100–150 daily phone, email, and CRM interactions for a Medicare campaign.

I manage support cases from first contact through confirmed resolution, documenting details with 95%+ data accuracy and following up to ensure clients’ concerns are fully addressed. I use empathetic communication, root-cause investigation, negotiation, and retention strategies to de-escalate disputes and protect client relationships.

At LifeEdge Consulting Limited, I supported clients and internal stakeholders through phone and email, maintained CRM records, coordinated coaching calls, and prepared daily and weekly reports.

I also coordinate participant and stakeholder support for remote programmes, including onboarding 80 grant beneficiaries, facilitating 30+ virtual coaching sessions, and supporting communication for 200+ programme participants.

Experience

Work history, roles, and key accomplishments

Current

Program Administrator

Current

Kestin Pondi Business Grant Program

Mar 2026 - Present (6 months)

Administered support for 80 grant beneficiaries, coordinating communication and engagement check-ins. Led onboarding, scheduled coaching sessions, and maintained participant records to support program reporting.

Program Administration Stakeholder Coordination Onboarding Google Meet Scheduling Record keeping Reporting

Assistant Project Coordinator

Morning Star Entrepreneurship Development Project

Jan 2025 - Jan 2026 (1 year)

Coordinated support for 200+ participants, monitoring engagement and conducting follow-up outreach. Facilitated assessments and assisted with reporting to demonstrate participant progression.

Project Coordination Participant Support Data Tracking Reporting

Customer Service & Client Support Representative

Medicare Campaign

Jan 2023 - Dec 2025 (2 years 11 months)

Handled 100-150 inbound and outbound customer interactions daily via phone, email, and CRM ticketing systems, maintaining high call quality and data accuracy. Resolved complaints through active listening and conflict resolution, retaining at-risk clients and consistently exceeding KPIs.

Customer Service Inbound Calls Outbound Calling CRM Ticketing Systems Conflict Resolution Data Entry Google Workspace HubSpot Podio ReadyMode

Virtual Administrative Assistant & Client Communications Coordinator

LifeEdge Consulting Limited

Feb 2018 - Dec 2022 (4 years 10 months)

Provided responsive client support via phone and email, managed CRM records, and coordinated administrative workflows in a remote environment. Conducted follow-ups, supported coaching calls, and prepared reports ensuring accurate documentation and timely delivery.