Open to opportunities

Femi Adetunji

@femiadetunji

Message

I improve client support through responsive communication, issue resolution, and relationship management.

Nigeria

Message

What I'm looking for

I'm seeking a reliable, service-oriented customer service role where I can support clients, resolve concerns promptly, maintain strong relationships, and contribute to a responsive team.

At Sumeru EduTech, I serve as the primary contact for partner organizations and students, maintaining responsive communication and growing the partner network by 20% within a year. I monitor progress, resolve concerns early, and help keep program delivery on schedule.

Previously at SkyEdge Windows, I managed client communication across installation projects from inquiry through final sign-off. I maintained a 24-hour response standard, reduced repeat complaints by 50%, coordinated quotes and vendors, and produced research that supported a 15% increase in market reach and a 10% rise in sales.

Experience

Work history, roles, and key accomplishments

Client Support & Program Coordinator

Sumeru EduTech

Oct 2025 - Jun 2026 (8 months)

Acted as primary point of contact for partner organizations and students, responding to inquiries and keeping stakeholders informed. Grew partner network by 20% within a year through consistent communication and proactive issue resolution.

Client Communication Complaint Resolution Active Listening Relationship Management Google Workspace Microsoft Office Zoom Skype Asana Trello

Client Relations & Project Coordinator

SkyEdge Windows

Mar 2021 - Mar 2023 (2 years)

Managed daily client communication across installation projects, maintaining a 24-hour response standard and reducing repeat complaints by 50%. Produced a client research report that supported a 15% increase in market reach and a 10% rise in sales.

Client Communication Complaint Resolution Active Listening Vendor coordination Google Workspace Microsoft Office Problem Solving Time Management