Olaniyan Olatunde

I’m a results-driven customer service professional with over 6 years of combined experience across customer support, relationship management, and virtual assistance. I resolve complex customer issues through proactive communication, process-driven solutions, and accurate documentation that supports data-driven follow-ups.

In my most recent role, I handled high volumes of inbound inquiries, resolved billing errors and account discrepancies, and escalated critical cases to prevent revenue loss or service cancellations. I also processed and tracked orders end-to-end using SAP, while generating order reports in Microsoft Excel to monitor resolution rates, order volumes, and customer feedback trends.

Earlier, I supported remote client communications, researched and qualified leads, and executed outreach campaigns to drive measurable growth. I also coordinated projects and client services—preparing cost reports and progress claims, managing expectations during tender/procurement, and collaborating with vendors to verify service claims—so stakeholders stay confident and delivery stays on track.