Open to opportunities

Ruth Noel Alexina Kemunto

@ruthnoelalexinakemun

Message

Dynamic program coordinator with expertise in AWS cloud solutions.

Kenya

Message

What I'm looking for

I am looking for a role that values social impact, fosters collaboration, and offers opportunities for professional growth.

I am a dynamic and adaptable professional with a strong background in program coordination, customer service, and cloud computing. As an AWS Certified Solutions Architect, I combine my technical expertise with a deep commitment to social impact and stakeholder engagement. My proven track record in planning and executing outreach initiatives, delivering high-quality customer service, and streamlining processes in fast-paced environments sets me apart.

I thrive in cross-functional teams and multicultural settings, consistently demonstrating empathy, strategic thinking, and a solution-driven approach. My experience includes coordinating outreach programs for marginalized communities, maintaining stakeholder communications, and achieving high customer satisfaction rates in call center environments. I am passionate about leveraging technology to create impactful solutions and foster community engagement.

Experience

Work history, roles, and key accomplishments

Current

Assistant Programs Manager

Current

Faith Norah Lukosi Foundation

Mar 2023 - Present (2 years 2 months)

Coordinated and oversaw outreach programs and stakeholder communications for marginalized communities. Maintained accurate documentation, schedules, and correspondence, ensuring smooth operations.

Stakeholder Engagement Documentation Scheduling Communication

Call Center Customer Care Representative

Norern Group Limited

Oct 2022 - Feb 2024 (1 year 4 months)

Handled over 100+ customer interactions daily, maintaining a customer satisfaction rate of 95%+. Trained and supported new hires in service procedures, improving overall team efficiency.

Customer Service Customer Satisfaction Training Call Center Operations

Voluntary Teaching Assistant

Pacemaker International

Jan 2021 - May 2021 (4 months)

Delivered academic support and mentorship to underprivileged students in public schools. Helped develop inclusive learning materials and reinforced classroom instruction.

Mentorship Curriculum Development Education

Sales Agent & Marketing Officer

Platinum Credit Limited

May 2019 - Aug 2022 (3 years 3 months)

Promoted microfinance products, consistently achieving and surpassing monthly sales targets. Led marketing campaigns and community activations, driving customer acquisition by 30%.

Sales Marketing Customer Acquisition Negotiation Strategic Partnerships

Education

Degrees, certifications, and relevant coursework

Amazon Cloud Computing

Certification, AWS Solutions Architect

2024 - 2025

Focused on Cloud Infrastructure Design, Security Best Practices, and Scalable Application Deployment.

Pioneer International University

Bachelor’s Degree, International Relations & Diplomacy

2019 - 2023

Activities and societies: Co-founded a student-led foundation to support children's homes through donations, visits, and mentorship programs.

Specialized in Peace and Security Studies. Co-founded a student-led foundation to support children's homes through donations, visits, and mentorship programs.