Open to opportunities

Verd Choi

@verdchoi

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Results-oriented professional with expertise in refugee communications.

Kenya

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to make a positive impact.

I am a results-oriented professional with over eight years of experience in communications, customer service, and refugee support. My journey has allowed me to work closely with esteemed organizations such as UNHCR, RPC, IOM, and PRM, where I have honed my skills in managing complex tasks with integrity and professionalism. I am dedicated to fostering cross-functional partnerships and delivering exceptional service that enhances organizational reputation and drives positive societal change.

Currently, I serve as a Senior Programs Assistant at Church World Service, where I apply my USRAP expertise to process refugee case files efficiently while ensuring compliance with policies. My role involves leading case processing projects, optimizing workflows, and collaborating on training sessions to enhance processing efficiency. I am passionate about continuous improvement and actively participate in process reviews to enhance efficiency and effectiveness in our operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Programs Assistant - Refugee Communications

Current

Church World Service - RSC Africa

May 2023 - Present (2 years 1 month)

Processed refugee case files efficiently using USRAP expertise and the START system, ensuring policy compliance and managing end-to-end processing. Led case processing projects, optimized work plans, conducted quality checks, and provided training. Supported staff, ensured compliance, and traveled for fieldwork including applicant counseling and medical mission coordination.

USRAP Processing START System Project Coordination Quality Assurance Compliance Reporting Training

Case Processing Assistant - Refugee Communications

Church World Service - RSC Africa

Apr 2022 - Apr 2023 (1 year)

Processed refugee case files under supervision, ensuring policy compliance and maintaining accurate records in START and physical files. Managed resettlement applications, prepared cases for interviews, and scheduled cases. Conducted quality assurance checks, ensured compliance, and traveled for fieldwork including document distribution and medical missions.

START System Compliance Quality Assurance Medical Mission Coordination

Senior Relationship Officer - Team Leader

Roamtech Solutions Ltd

Dec 2020 - Apr 2022 (1 year 4 months)

Facilitated client onboarding for B2B VAS services, conducted system training, and managed call center operations on Emalify Cloud. Developed marketing and cross-selling strategies, handled client interactions ensuring SLA compliance, and implemented retention strategies. Managed social media platforms and oversaw Safaricom Enterprise Partner relations.

Onboarding B2B VAS Services CRM Platforms Marketing Strategy Retention Strategy Social Media Management Partnering

Customer Service Specialist

Chloride Exide Kenya Ltd

Oct 2016 - Mar 2020 (3 years 5 months)

Provided professional customer service, resolving queries and complaints within SLAs and ensuring first-call resolution. Updated customer records in CRM, handled transactions, and onboarded new customers and dealers. Managed social media platforms and contributed to brand visibility.