hype tamon
@hypetamon
IT professional specializing in program coordination and customer experience.
KenyaWhat I'm looking for
I am a results-oriented IT professional with experience in program coordination, customer experience management, and executive administration, driven to improve operational efficiency and impact bottom-line success.
Over the past several years I have supported care program coordination, call center operations, and IT helpdesk functions, delivering improvements in scheduling, data management, and first-contact resolution.
I have led teams, set KPIs, and coached staff while managing program data, regulatory compliance, and stakeholder communications to ensure service quality and measurable outcomes.
I combine technical skills (C/C++, HTML, CSS, basic networking, system administration) with strong communication, sales, and relationship-building abilities to solve problems and deliver consistent results.
Experience
Work history, roles, and key accomplishments
Care Program Coordinator
Right at Home
Feb 2024 - Aug 2024 (6 months)
Led planning and implementation of care programs, improving scheduling and resource utilization to maintain service quality and meet program standards.
Team Manager
CCI Global
Feb 2024 - Aug 2024 (6 months)
Managed call center operations, set KPIs, coached staff, and monitored performance to improve first-contact resolution and operational efficiency.
Customer Experience Agent
CCI Global
May 2023 - Feb 2024 (9 months)
Handled customer inquiries with focus on first-contact resolution, de-escalation, and data entry to maintain accurate records and improve satisfaction.
ICT Technician
Kenyatta University
Jan 2022 - Jul 2022 (6 months)
Provided helpdesk and system administration support, performed troubleshooting, basic networking and computer repairs, and maintained asset records and weekly reports.
Executive Administrative Assistant
Karanja & Wanjiru Advocates
Jan 2020 - Jul 2020 (6 months)
Supported legal team with document management, transcription, e-filing and administrative tasks, improving office organization and timely filing of records.
Education
Degrees, certifications, and relevant coursework
Unspecified (Care Program Coordinator Certificate)
Certificate, Program Management
2024 - 2024
Completed a Care Program Coordinator certificate involving program management, scheduling, coordination, and data management (02/2024–08/2024).
MUMount Kenya University
Bachelor of Information Technology, Information Technology
2020 - 2024
Bachelor of Information Technology studies completed with coursework in IT and related practical experience from 02/2020 to 2024.
Githiga Boys High School
Certificate of Secondary Education, Secondary Education
2016 - 2019
Completed Certificate of Secondary Education with general secondary school curriculum from 2016 to 2019.
Hanjet Vision Academy / Right at Home
Certificate of Primary Education, Primary Education
2004 - 2015
Completed Certificate of Primary Education covering foundational primary school education from 2004 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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