Open to opportunities

Tracy Wangui Gitau

@tracywanguigitau

Message

Results-driven community development and customer relationship management professional.

Kenya

Message

What I'm looking for

I am looking for a role that fosters community engagement and allows for impactful program development.

I am a results-driven professional with a proven track record in community development, customer relationship management, and program implementation. My expertise lies in building strategic partnerships, fostering stakeholder engagement, and delivering impactful initiatives that align with organizational goals. I am adept at analyzing data to inform decision-making, improve service delivery, and ensure regulatory compliance. Known for my exceptional communication abilities, I have a strong background in customer service, environmental management, and digital engagement strategies.

Throughout my career, I have led various community programs and educational initiatives, ensuring they create long-term benefits. I take pride in my ability to enhance customer experiences through seamless onboarding and engagement strategies. My most notable achievements include optimizing service delivery at Watu Africa Ltd and leading conservation initiatives at The Leo Project, which have significantly benefited the community.

Experience

Work history, roles, and key accomplishments

Community Development Consultant

The Leo Project

Jul 2024 - Jul 2024 (0 months)

Led the execution of female empowerment and conservation initiatives, managed strategic partnerships, and developed community programs to enhance local engagement and reputation. Oversaw education strategies and implemented digital literacy programs for partner schools.

Community Engagement Program Management Strategic Partnerships Resource Management

Digital Customer Relations Officer

Watu Africa Ltd

Feb 2023 - Mar 2024 (1 year 1 month)

Managed social media platforms, prepared reports on engagement metrics, and implemented guidelines for customer interactions. Collaborated with departments to enhance service delivery and customer satisfaction.

Social Media Management Customer Engagement Data Analysis Reporting Service Delivery Brand Management Customer Service

Customer Success Officer

Watu Africa Ltd

Oct 2021 - Feb 2023 (1 year 4 months)

Served as the primary contact for customers, managing inquiries and onboarding processes. Built relationships within the community and maintained records of customer interactions.

Customer Onboarding Relationship Management Communication Training Customer Support Problem Solving

Customer Care Officer

Pesapro Ltd

Aug 2020 - Nov 2020 (3 months)

Managed customer inquiries through calls and emails, providing information on credit loans and resolving issues. Fostered a collaborative environment and gathered feedback for service improvement.

Customer Service Communication Team Collaboration

Intern - Environmental Department

Nairobi City County Government

Jan 2018 - Apr 2018 (3 months)

Facilitated environmental license applications, partnered with departments for sustainability goals, and conducted field inspections to promote compliance with environmental regulations.

Environmental Regulations License Facilitation Sustainability Documentation Management

Education

Degrees, certifications, and relevant coursework

Machakos University

Bachelor of Science, Environmental Studies

2015 - 2019

Completed a Bachelor of Science in Environmental Studies with a focus on Community Development. The program emphasized sustainable practices, community engagement, and environmental advocacy.