Open to opportunities

Esther Maingi

@esthermaingi

Message

Proactive Programs Administrator with strong organizational and analytical skills.

Kenya

Message

What I'm looking for

I am looking for a role in a progressive environment that values teamwork and offers opportunities for growth.

I am a proactive and agile professional with a strong background in administration and customer experience. My journey has been marked by a commitment to facilitating the smooth running of businesses through efficient administrative tasks. I thrive in dynamic environments, leveraging my analytical skills to achieve results and support team objectives.

In my current role as a Programs Administrator, I have successfully coordinated events, managed calendars, and provided essential support to teams. My previous experience as a Customer Relationship Officer has honed my ability to manage client expectations and drive growth, successfully onboarding over 100 clients and contributing to significant revenue increases. I am dedicated to continuous learning and adapting innovative solutions to meet challenges head-on.

Experience

Work history, roles, and key accomplishments

Current

Programs Administrator

Current

Christian Literature Communication

Jan 2023 - Present (3 years 5 months)

Helped mentees complete program objectives, scheduled meetings, and managed calendars. Provided administrative support to Team Uganda, including taking minutes, organizing meetings, and following up on deliverables.

Program Management Calendar Management Event Coordination Administrative Support Mentee Recruitment Communication

Client Relationship Officer

Jubilant Cleaning Services Limited

Mar 2020 - Dec 2022 (2 years 9 months)

Managed front office operations, ensuring completeness, accuracy, and timeliness of client-related information on CRMs. Prepared monthly sales performance reports, including trend analysis, and provided insights to the CEO.

Client Relationship Management Customer Experience CRM Sales Reporting Lead Generation Market Research Conflict Resolution Communication Data Analysis

Customer Care Agent

Tourism Fund

May 2017 - Sep 2017 (4 months)

Attended to customers through various channels, including mail, walk-ins, and social media, and resolved inquiries. Reconciled and filed branch month-end cashflows in a timely and efficient manner.

Customer Care Customer Experience File Management Ledger Maintenance Report Preparation Confidentiality

Front Office Intern

Blue Post Hotel

May 2016 - Sep 2016 (4 months)

Received and sorted daily mail, directing it to the relevant recipients. Managed switchboard calls and directed them to the appropriate personnel.

Administrative Support Staff Register Management Customer Service

Education

Degrees, certifications, and relevant coursework

Karatina University

Bachelor of Tourism Management, Tourism Management

Grade: Second Class upper division

Completed a Bachelor of Tourism Management degree, achieving a Second Class Upper Division. Gained comprehensive knowledge in tourism operations, management, and related business practices.

Mahiga Girls Secondary

High School Diploma, General Studies

Grade: B(66pts)

Completed secondary education at Mahiga Girls Secondary School, achieving a grade of B (66 points). Developed foundational academic skills across various subjects.