Looking for remote roles in operations support, customer service, administration and virtual support.
MKLooking for a job
Mwanamisi Kombo
@mwanamisikombo
Dynamic Training Specialist, Customer Support Pro, & Virtual Admin with 10+ years of experience.
KenyaWhat I'm looking for
As a dynamic and results-driven professional with over 10 years of experience, I bring a diverse skill set in training, customer service, administrative support, and virtual coordination. My career spans international non-governmental organizations (INGOs) and the education sector, with expertise in leadership, project management, learning and development, and cross-functional collaboration. I'm adept at remote work environments, ensuring seamless communication, productivity, and operational efficiency.
Key Achievements:
Coordinated 50+ field missions, reducing operational planning time by 20%.
Increased training effectiveness, improving staff performance by 15% and raising satisfaction scores by 25%.
Managed cross-functional projects with a 95% on-time completion rate.
Contributed to the successful resettlement of 60,000+ refugees through impactful leadership and training programs.
Recognized as Integrity Champion for exemplary leadership and adherence to organizational values 2022 & 2023.
Experience
Work history, roles, and key accomplishments
CS
Customer Service Specialist
Church World Service
Mar 2023 - Apr 2025 (2 years 1 month)
Coordinated over 50+ field missions across West African countries, ensuring compliance with UNHCR, IOM, and USCIS standards. Developed SOPs to streamline operations, reducing planning time by 20%. Led virtual coordination meetings with international stakeholders and managed multiple projects to ensure timely delivery.
CS
Training and Development Specialist
Church World Service
Mar 2019 - Feb 2023 (3 years 11 months)
Designed and facilitated training programs for over 200 staff, improving performance metrics by 15%. Managed cross-functional projects, provided administrative support, and enhanced project documentation processes, reducing reporting errors by 18%. Implemented feedback mechanisms, increasing training satisfaction scores by 25%.
AF
Training and Customer Support Specialist
AVSI Foundation
Oct 2018 - Mar 2019 (5 months)
Delivered life skills training to over 150 youth, utilizing interactive methodologies and collaborating with the Ministry of Education to align content with national goals. Increased youth engagement rates by 40% through innovative approaches.
EA
Administrative Assistant
Educators in Emergencies Association
Jun 2017 - Oct 2018 (1 year 4 months)
Managed administrative tasks, scheduled virtual meetings, and maintained accurate records. Facilitated communication between stakeholders, enhancing organizational efficiency. Spearheaded the successful registration of the association and improved document management systems, increasing administrative efficiency by 25%.
CS
Training Specialist
Church World Service
May 2009 - May 2017 (8 years)
Led training missions across Africa, supporting the resettlement of over 60,000 refugees. Managed budgets and coordinated activities with stakeholders to enhance program outcomes while reducing training costs by 15%.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Master of Education, Education in Emergencies
2013 - 2015
UNUniversity of Nairobi
Bachelor of Education, Commerce & Economics
1995 - 1999
KM
Kenya Institute of Management
Diploma, Purchasing & Supplies Management
2007 -
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
20k-50k USD
Social media
Job categories
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