Mwanamisi KomboMK
Looking for a job

Mwanamisi Kombo

@mwanamisikombo

Dynamic Training Specialist, Customer Support Pro, & Virtual Admin with 10+ years of experience.

Kenya

What I'm looking for

Looking for remote roles in operations support, customer service, administration and virtual support.

As a dynamic and results-driven professional with over 10 years of experience, I bring a diverse skill set in training, customer service, administrative support, and virtual coordination. My career spans international non-governmental organizations (INGOs) and the education sector, with expertise in leadership, project management, learning and development, and cross-functional collaboration. I'm adept at remote work environments, ensuring seamless communication, productivity, and operational efficiency.

Key Achievements:

  • Coordinated 50+ field missions, reducing operational planning time by 20%.

  • Increased training effectiveness, improving staff performance by 15% and raising satisfaction scores by 25%.

  • Managed cross-functional projects with a 95% on-time completion rate.

  • Contributed to the successful resettlement of 60,000+ refugees through impactful leadership and training programs.

  • Recognized as Integrity Champion for exemplary leadership and adherence to organizational values 2022 & 2023.

Experience

Work history, roles, and key accomplishments

CS

Customer Service Specialist

Church World Service

Mar 2023 - Apr 2025 (2 years 1 month)

Coordinated over 50+ field missions across West African countries, ensuring compliance with UNHCR, IOM, and USCIS standards. Developed SOPs to streamline operations, reducing planning time by 20%. Led virtual coordination meetings with international stakeholders and managed multiple projects to ensure timely delivery.

CS

Training and Development Specialist

Church World Service

Mar 2019 - Feb 2023 (3 years 11 months)

Designed and facilitated training programs for over 200 staff, improving performance metrics by 15%. Managed cross-functional projects, provided administrative support, and enhanced project documentation processes, reducing reporting errors by 18%. Implemented feedback mechanisms, increasing training satisfaction scores by 25%.

EA

Administrative Assistant

Educators in Emergencies Association

Jun 2017 - Oct 2018 (1 year 4 months)

Managed administrative tasks, scheduled virtual meetings, and maintained accurate records. Facilitated communication between stakeholders, enhancing organizational efficiency. Spearheaded the successful registration of the association and improved document management systems, increasing administrative efficiency by 25%.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Master of Education, Education in Emergencies

2013 - 2015

University of Nairobi logoUN

University of Nairobi

Bachelor of Education, Commerce & Economics

1995 - 1999

KM

Kenya Institute of Management

Diploma, Purchasing & Supplies Management

2007 -

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

20k-50k USD

Job categories

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Mwanamisi Kombo - Customer Service Specialist - Church World Service | Himalayas