Dennis Murathi

As a Senior Programs Assistant, I addressed over 500 sensitive inquiries monthly from refugee applicants, achieving a 95% resolution rate on first contact. I collaborated with international organizations to resolve bottlenecks and maintained accurate records in the START system, ensuring compliance with confidentiality standards.

In my role as Programs Assistant, I managed refugee data collection and analysis while ensuring strict adherence to confidentiality protocols. I collaborated with teams to handle communication effectively and provided administrative support through record maintenance and correspondence.

As a Call Centre Supervisor, I managed a team of 15, improving operational efficiency by 30% through performance tracking. I reduced customer complaints by 20% via proactive problem-solving and optimized Salesforce CRM usage while training staff on best practices.

In my role as a Customer Service Representative, I fostered strong relationships with customers through professional communication. I ensured compliance with company policies while addressing customer needs and complaints, contributing to improved service delivery.

As a Programs Assistant, I organized outreach events for underserved populations and mobilized women and youth through skills-training programs. I also distributed mobility carts and mosquito nets, significantly impacting community health and self-sufficiency.

During my volunteer experience, I coordinated community programs focused on disability inclusion and malaria awareness. I contributed to outreach materials and advocacy campaigns to raise awareness about disability rights.

Grade: Second Class (Upper Division)

Bachelor of Science in Communication & Journalism, graduated with Honours: Second Class (Upper Division). Developed skills in effective communication, media practices, and journalism ethics.