Milka Omuya

I am a dedicated professional with over a year of experience in virtual customer care, complemented by more than five years of coordinating research programs. Currently, I am pursuing a Master’s in Epidemiology, driven by a strong interest in leveraging technology to enhance health systems. My background has equipped me with a unique blend of skills that I am eager to apply in a customer service role.

In my recent position as a Virtual Customer Care Representative, I provided timely and effective support through various channels, achieving a high first-call resolution rate. My experience in collaborating with cross-functional teams has honed my problem-solving abilities and communication skills. I also took pride in training and mentoring new hires, ensuring they were well-prepared to deliver exceptional customer service.

Previously, as a Program Coordinator at the African Population and Health Research Center, I managed field activities for research programs, ensuring effective logistics and team supervision. My role involved engaging with stakeholders and facilitating clear communication across teams, which I believe is crucial in any customer-facing position. I am excited about the opportunity to contribute to a dynamic, tech-driven environment.