ruth alasa
@ruthalasa
Detail-oriented virtual assistant specializing in customer service.
What I'm looking for
I am a proactive Virtual Assistant with a strong focus on customer service and email management. With a proven ability to resolve complex issues efficiently, I excel in maintaining high levels of customer satisfaction. My experience includes managing high-volume email inboxes and providing exceptional support to meet organizational goals.
In my current role at Kanimo Ventures, I respond to customer inquiries through various channels, achieving a 30% satisfaction rate. My previous experience as a Customer Service Officer at First City Monument Bank allowed me to handle an average of 100 inquiries daily, where I honed my skills in effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Virtual Assistant - Customer Service
Kanimo Ventures
Jan 2025 - Present (5 months)
As a Virtual Assistant, I respond to customer inquiries via email, chat, and phone, achieving a 30% satisfaction rate. I manage high-volume email inboxes, troubleshoot technical issues, and maintain CRM systems to streamline customer interactions.
Customer Service Officer
First City Monument Bank
Nov 2018 - Dec 2024 (6 years 1 month)
In my role as a Customer Service Officer, I provided exceptional service to customers, handling an average of 100 inquiries daily. I maintained customer records, recommended bank products, and resolved customer issues effectively.
Education
Degrees, certifications, and relevant coursework
Fidei Polytechnic
Higher National Diploma, General Studies
2016 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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