Open to opportunities

Onyeka Mordi

@onyekamordi

Message

Customer-centric virtual assistant and customer support professional driving exceptional service delivery.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM expertise, remote support experience, and leadership skills to improve customer experience and drive retention.

I am a customer-centric virtual assistant and customer support professional with four years' experience delivering exceptional client satisfaction and premium service. I excel at resolving complex issues, fostering positive customer relationships, and using CRM tools like HubSpot and Salesforce to improve the customer journey.

I have worked in both remote and hybrid roles—supporting customers via calls, chats and online channels, onboarding clients, supervising service staff, and contributing to business growth through high-quality support and process improvements. I am proactive, adaptable, and committed to continuous learning and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Codar Technologies

Jan 2025 - Present (1 year 5 months)

Responds to customer calls, chats, and online requests; troubleshoots technical issues and fosters brand loyalty through personalized recommendations and retention initiatives.

Customer Support Troubleshooting CRM (Hubspot Salesforce)Live Chat Phone Support Customer Retention Remote Collaboration Problem Solving

Administrative Officer

FirstBank Nigeria

Mar 2019 - Sep 2024 (5 years 6 months)

Onboarded new customers, supervised customer service officers, resolved disputes and cross-sold financial products while managing administrative duties both remotely and on-site.

Customer Onboarding Customer Service Supervision Dispute Resolution Cross Selling CRM Administrative Support Time Management